Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?
*****
Nice to meet you, *****!
Why do you think your account is hacked? Can you please give me the email address associated with your FB profile?
*****@yahoo.com
Got it, thanks.
I see that it's linked to 2 phone numbers. One ends with 59, the other with 89.
Do you have access to one of them?
Yes # ***** and the old is I think it ***** and can the *****
Why do you think you account was hacked?
I think it a group of old friends they’re tagged or shared with some friends
You think your account was logged into by your friends?
Yes and it’s were few years ago I not sure but I were with some group but out those now and my just stuck. I want you to rase this account please
I'm not understanding your right now. Can you please rephrase that?
You want to recover that account?
No I want to take that account off and I have new Facebook account name is *****
I would recommend the following steps to regain access to your account:
Once you're logged in, you can deactivate or remove your old account.
I’m done and thanks for your help
I’m done or not
Have you recovered your account then?
not yet
Right, then please follow my instructions and come back whenever you need assistance.
Ok
Is there anything else I can do for you today?
no sir thanks
Would you be so kind to rate this chat? You can do that by taping the "Rate expert" button on the top of the chat window.
Excellent job
Thank you!
Please feel free to contact us at any time. We'll be happy to help you. Have a nice one!
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