Updated: March 22, 2023
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by Mykola Hezhoian
Tech Expert & Writer
488 resolved issues

My Facebook account is ***** and I been hacked or someone used it

Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?

Customer Replay


Nice to meet you, *****!
Why do you think your account is hacked? Can you please give me the email address associated with your FB profile?


Customer Replay


Got it, thanks.
I see that it's linked to 2 phone numbers. One ends with 59, the other with 89.
Do you have access to one of them?

Customer Replay

Yes # ***** and the old is I think it ***** and can the *****

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Why do you think you account was hacked?

Customer Replay

I think it a group of old friends they’re tagged or shared with some friends

You think your account was logged into by your friends?

Customer Replay

Yes and it’s were few years ago I not sure but I were with some group but out those now and my just stuck. I want you to rase this account please

I'm not understanding your right now. Can you please rephrase that?
You want to recover that account?

Customer Replay

No I want to take that account off and I have new Facebook account name is *****

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I would recommend the following steps to regain access to your account:

  1. Make sure you’re connecting from the Wi-Fi network and device you normally use. Go to facebook.com/login/identify
  2. Find your account by searching for your phone number or email address.
  3. Send a recovery code to your phone or email address.
  4. Enter the code carefully, without spaces or other symbols, and press "Continue"

Once you're logged in, you can deactivate or remove your old account.

Customer Replay

I’m done and thanks for your help
I’m done or not

Have you recovered your account then?

Customer Replay

not yet

Right, then please follow my instructions and come back whenever you need assistance.

Customer Replay


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Is there anything else I can do for you today?

Customer Replay

no sir thanks

Would you be so kind to rate this chat? You can do that by taping the "Rate expert" button on the top of the chat window.

Customer Replay

Excellent job

Thank you!
Please feel free to contact us at any time. We'll be happy to help you. Have a nice one!

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