Updated: May 04, 2023
210 Views
Was it helpful?
author
by Mykola Diakun
Tech Expert & Writer
689 resolved issues

My battery was low so I put 4 new ones in and it said batteries were low and temperatur -40

Put mor new batteries in and switch the a-b-c switch everything works but it still says -40
author

Hello, thank you for using Howly.
Could you please tell me what device are you referring to?

Customer Replay

Atlas
model 06099m

author

Are you using your device with ATLAS Weather Sensor?

image

Customer Replay

I think so
Whatever came with it

author

Got it.
Just to make sure we're on the same page, the issue is that it's stuck on the temperature -40, correct?

Customer Replay

correct

banner 3
author

Got it!
Could you please tell me, is the sensor is located away from sources of heat and moisture?

Customer Replay

yes

author

Good. Also, please make sure that the sensor is mounted at least 5 feet off of the ground or any other surface that may radiate heat. Roofing materials such as shingles or metals can radiate heat and affect the temperature readings of the device.

Customer Replay

yes

author

Very well. I am going to send you the instructions now, please make sure to complete them and let me know how it goes or if you have any additional questions.

Customer Replay

ok

banner 6
author

Awesome! Here are the steps:

  1. Please remove the batteries from the outdoor sensor.
  2. On the bottom of the sensor, there is a vent cover that is held in place by 2 tabs. Remove the vent. Under the vent, there is a cylinder that is clipped in with 2 tabs. This is the temperature and humidity sensor. Remove the temperature and humidity sensor to expose the fan.
  3. Unplug the white cable connector and wait 20 seconds then plug the temperature and humidity sensor back in. This will reset the temperature and humidity readings.
  4. Install the temperature and humidity board over the fan assembly, and confirm the tabs do not block the fan from spinning.
  5. Reinstall the batteries in the sensor. Confirm the red light near the battery compartment door flashes every 10 seconds.
Customer Replay

I will let you know if this works

author

Sure, appreciated :)

Customer Replay

that fixed it thanks

author

I’m glad I was able to get that sorted out for you. Is there anything else I can assist you with today?

Customer Replay

No but Thank You

banner 9
author

Thank you for choosing our service!
If you have any additional questions, don't hesitate to contact us anytime. Have a nice one!

Customer Replay

You too

Share on:
Copy to clipbord
Was it helpful?

Get answers until you're satisfied

/images/experts/tech/DannisK.webp
/images/experts/tech/StacyS.webp
/images/experts/tech/BorisP.webp

14 verified experts are online now

Julia O.

Expert's Assistant

Julia O.
Ask your question here

No comments yet...

What about starting a discussion? Be the first to share your thoughts!

Write a comment

We use cookies to improve your browsing experience on our site, show personalized content and targeted ads, and analyze site traffic.
More info