Updated: March 19, 2023
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by Alex Sherwin
Tech Expert & Writer
511 resolved issues
Verified Expert in:
Smartphones, Tablets, Gadgets

l have an account with Roku, l had to get a new card

So l want to update my information.

Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?

Customer Replay


Nice to meet you, *****!
Please clarify, do you mean your credit card?

Customer Replay

I want to continue my account with Roku.I had to get a new card. I wish to enter the new card #



Thank you for your answer.
Chuck, please try to follow these steps:

  1. Press Home on your Roku remote.
  2. Select Settings.
  3. Select Payment method.
  4. Select Add payment method or Update payment method and provide the required information.

Please let me know the result after that.

Customer Replay

How do l do that. l am used to talking on the phone. Old school you know.

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Currently, we don't have an option to communicate via calls. However, I am ready to tackle this problem with you right now via chat.

Customer Replay

Ok any help will be appreciated

Sure, please try to follow the provided instruction.

Customer Replay

l am ready

  1. Press Home on your Roku remote.
Customer Replay

My computer and tv are in two separate rooms

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No problem, take your time.

Customer Replay

Ok my roku is on and l hit home


  1. Select Settings.
  2. Select Payment method.
  3. Select Add payment method or Update payment method and provide the required information.
Customer Replay

ok I will try

Thank you

Customer Replay

l think l did it. It said l was successful in making the change!!1

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Is there anything else I can do for you today?

Customer Replay

THANK YOU so much l couldn't have done it without you!!

I'm very glad it worked out for you!
I am so pleased to see your issue got resolved!

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