Just subscribed to Acorn TV. I previously had an account but I cancelled it.

I get this message when I try to access a program. "You have already subscribed to Acorn TV via ROKU. Please use the credentials you used when you subscribed to sign in. *****" Not sure where to go from there!

Jake Jeong

Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?

Customer Replay

*****

Jake Jeong

Nice to meet you, *****!
Did you try doing anything to fix the issue yourself?

Customer Replay

No, don't know what to do

Jake Jeong

No worries, just trying to find out as much as I can about the issue:)
Can you tell me on what device did you try to access Acorn TV?

Customer Replay

television

Jake Jeong

Got you
Can you send us a pic of your TV screen with the message about your acorn account?
You can send it to our email here help@howly.com

Customer Replay

I just sent you the message verbatim on this chat

Jake Jeong

Yeah but a picture would bring some context to the issue it would help
But if you can't do that it's fine too, just let me know

Customer Replay

I can't do that

Jake Jeong

Are you attempting to watch Acorn through The Roku Channel and not the stand-alone Acorn channel?

Customer Replay

Via Roku

Jake Jeong

Understood

Log out of Acorn on your Roku
Log in to Acorn on the website
Use same payment method to pay to renew subscription. MUST be the same one.
Wait until the website acknowledges account is active again Log back in to Acorn on your Roku (5-10 minutes)
Log back in to Acorn on your Roku
Check your payment for duplicate payment amount (may or may not be for Acorn).

Customer Replay

K will try that

Jake Jeong

Take your time

Customer Replay

I'm in! Thanks for your help....

Jake Jeong

Glad to be of service!
Is there anything else I can do for you today?

Customer Replay

Not today - thank you very much