Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?
*****
Nice to meet you, *****!
Did you try doing anything to fix the issue yourself?
No, don't know what to do
No worries, just trying to find out as much as I can about the issue:)
Can you tell me on what device did you try to access Acorn TV?
television
Got you
Can you send us a pic of your TV screen with the message about your acorn account?
You can send it to our email here help@howly.com
I just sent you the message verbatim on this chat
Yeah but a picture would bring some context to the issue it would help
But if you can't do that it's fine too, just let me know
I can't do that
Are you attempting to watch Acorn through The Roku Channel and not the stand-alone Acorn channel?
Via Roku
Understood
K will try that
Take your time
I'm in! Thanks for your help....
Glad to be of service!
Is there anything else I can do for you today?
Not today - thank you very much
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