Updated: May 20, 2023
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by Yelyzaveta Tsyplenko
Tech Expert & Writer
506 resolved issues

Just logged in to my5 tv but error CA-3001 is preventing me

Short summary:

  1. Error CA-3001 typically appears when you try to access My5 via VPN or from a network that cannot be identified as being located in the UK.
  2. If you are not using a VPN but are still having problems playing content, it may be helpful to contact your Internet Service Provider to check that your connection confirms as being in the UK.

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Customer Replay

*****

Top answer

Nice to meet you, *****!
Error CA-3001 typically appears when you try to access My5 via VPN or from a network that cannot be identified as being located in the UK

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Can you check, if you have a VPN turned off?

Customer Replay

don’t use VPN as far as I know I am trying to access via a fire stick unless that is classed as a VPN?

No, it should not be, but is there a way you can try to gain access to it without a fire stick on some other device?

Customer Replay

No I can’t + I can access many other channels using this method, ie: iPlayer, ITV HUB, Netflix, Morefour etc

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I see
In this case, if you are not using a VPN but are still having problems playing content, it may be helpful to contact your Internet Service Provider to check that your connection confirms as being in the UK.
May I know, what internet provider you have, so I can provide you with the contact information

Customer Replay

Bt
the other programs work and so should My5. This seems to be a problem with your system

Top answer

The phone number for BT residential home customer line is 0800 800 150
You may also proceed to the following link to fill out the form:
https://www.bt.com/help/contact-bt
We are Howly - an online expert question-and-answer website that connects users with verified technical experts that can assist with any tech-related issue.
We're not affiliated with My5, we provide assistance regarding matters on the platform, but we don't have access to their databases, and therefore, can't change anything from our side.

Customer Replay

thanks

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Comments

2 comments
Samuel Wilson
Invalid Date
Yeah, I encountered the same error recently.
Billie Blueberry
Invalid Date
A big thank you to the support team at My5 TV for helping me resolve the CA-3001 error.

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