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Error CA-3001 typically appears when you try to access My5 via VPN or from a network that cannot be identified as being located in the UK
Can you check, if you have a VPN turned off?
don’t use VPN as far as I know I am trying to access via a fire stick unless that is classed as a VPN?
No, it should not be, but is there a way you can try to gain access to it without a fire stick on some other device?
No I can’t + I can access many other channels using this method, ie: iPlayer, ITV HUB, Netflix, Morefour etc
I see
In this case, if you are not using a VPN but are still having problems playing content, it may be helpful to contact your Internet Service Provider to check that your connection confirms as being in the UK.
May I know, what internet provider you have, so I can provide you with the contact information
Bt
the other programs work and so should My5. This seems to be a problem with your system
The phone number for BT residential home customer line is 0800 800 150
You may also proceed to the following link to fill out the form:
https://www.bt.com/help/contact-bt
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thanks
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