Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?
Customer Reply
*****
Nice to meet you, *****!
Error CA-3001 typically appears when you try to access My5 via VPN or from a network that cannot be identified as being located in the UK
Can you check, if you have a VPN turned off?
Error CA-3001 typically appears when you try to access My5 via VPN or from a network that cannot be identified as being located in the UK
Can you check, if you have a VPN turned off?
Customer Reply
don’t use VPN as far as I know I am trying to access via a fire stick unless that is classed as a VPN?
No, it should not be, but is there a way you can try to gain access to it without a fire stick on some other device?
Customer Reply
No I can’t + I can access many other channels using this method, ie: iPlayer, ITV HUB, Netflix, Morefour etc
I see
In this case, if you are not using a VPN but are still having problems playing content, it may be helpful to contact your Internet Service Provider to check that your connection confirms as being in the UK.
May I know, what internet provider you have, so I can provide you with the contact information
In this case, if you are not using a VPN but are still having problems playing content, it may be helpful to contact your Internet Service Provider to check that your connection confirms as being in the UK.
May I know, what internet provider you have, so I can provide you with the contact information
Customer Reply
Bt
the other programs work and so should My5. This seems to be a problem with your system
the other programs work and so should My5. This seems to be a problem with your system
The phone number for BT residential home customer line is 0800 800 150
You may also proceed to the following link to fill out the form:
https://www.bt.com/help/contact-bt
We are Howly - an online expert question-and-answer website that connects users with verified technical experts that can assist with any tech-related issue.
We're not affiliated with My5, we provide assistance regarding matters on the platform, but we don't have access to their databases, and therefore, can't change anything from our side.
You may also proceed to the following link to fill out the form:
https://www.bt.com/help/contact-bt
We are Howly - an online expert question-and-answer website that connects users with verified technical experts that can assist with any tech-related issue.
We're not affiliated with My5, we provide assistance regarding matters on the platform, but we don't have access to their databases, and therefore, can't change anything from our side.
Customer Reply
thanks
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