Updated: May 30, 2023
Was it helpful?
by Anton Hrytsaienko
Tech Expert & Writer
619 resolved issues
Verified Expert in:
Tablets, Apps, Windows issues

I’m trying to find out my outlook email password but can’t remember.

Short summary:

  1. Visit the following page directly: https://account.live.com/acsr.
  2. Fill out the form on the page with the required information.
  3. Submit the form and wait for a reply from Microsoft. You should receive a response within 24 hours.
  4. In the meantime, consider creating a new email account to use for communication.If you prefer Gmail, open the Gmail website (https://accounts.google.com/signin) or the Gmail app on your phone (if installed).
    Tap on "Create account" and enter your name.
    Choose a username for your new Gmail address and enter and confirm a password.
    Follow the prompts to complete the account creation process.
  5. Once you have created your new email account, go back to the password recovery form (https://account.live.com/acsr).
  6. Enter your Outlook email address and provide your new Gmail address as the contact email.
  7. Submit the form with the updated information.
  8. While waiting for a response from Microsoft, you can set up email forwarding from your Outlook account to your new Gmail account to receive any important emails during the recovery process.

Hello, thank you for contacting Howly! I am here to help you today!
May I know your first name, please?

Customer Replay


Nice to meet you, *****
How may i help you today?

Customer Replay

I’m trying to find out my outlook email password but can’t remember. I’ve tried to sort it out but the old phone number to get the code is an old phone number. I need it fixed ASAP for work. Can you help?


You're referring to this email, correct? *****@outlook.com

Customer Replay


banner 3

Got it, one moment

Customer Replay

I just need it to find a password to log in on a computer

You don't have access to this phone number, that you mentioned, right?

Customer Replay

no that’s my old phone number

Visit the following page directly and fill out the form: https://account.live.com/acsr

This form is used as a last resort, with the required information varying depending on how the account was set up.

After submitting the necessary information, you should receive a reply within 24 hours from Microsoft.

Customer Replay

I need it sooner as I need it for work.

banner 6

We are Howly - an online expert question-and-answer website that connects users with verified technical experts that can assist with any tech-related issue. We're not affiliated with Outlook, we provide assistance regarding matters on the platform, but we don't have access to their databases, and therefore, can't change anything from our side. In this case, you need to wait for an answer from Outlook directly. I'm sorry.

Customer Replay

And I’ve tried that but don’t have a different way to contact me

In this case, we can create another email, on which you would receive an answer from Outlook. Would it be okay with you?

Customer Replay

I tried that but I can’t remember my old passwords or anything important. I know it sounds crazy. I know you’re doing your job but im starting to get a bit stressed

Do not worry, nothing terrible is happening, it is a standard procedure and it happens quite often.

Customer Replay

can I somehow change my old number the one ending in 152 and change it to my current number?

banner 9

Unfortunately, you need to renew access to your account, to change this information.

Would you like me to help you with creating a new email address, that you would use to contact outlook?

Customer Replay


Great :) Would you like to create one more outlook mail, or gmail?

Customer Replay


Top answer
  1. Open this link https://accounts.google.com/signin(or Gmail app on your phone, if it's installed)
  2. Tap Create account.
  3. Enter your name.
  4. In the "Username" field, enter a username.
  5. Enter and confirm your password. Tip: When you enter your password on mobile, the first letter isn't case sensitive.
  6. Tap Next. Optional: Add and verify a phone number for your account.
  7. Tap Next.
Customer Replay


Top answer
  • Perfect Now open this link - https://account.live.com/acsr
  • Insert your email, that you forgot the password to
  • And next insert your new Gmail address, that outlook representatives would use to contact you
Customer Replay

I fixed it. I made new email account and then forwarded the ems to my new account. It’s all sorted. Thanks

Thank you for choosing our service! If you have any additional questions, don't hesitate to contact us anytime. Have a nice one!

Get answers until you're satisfied
14 verified experts are online now.
Expert's Assistant
Ask your question here
Share on:
Copy to clipbord
Was it helpful?
Howly expert is ready to help you with your Website problem


June 03, 2023
You can use a different email provider like Yahoo or Outlook.com instead of Gmail.
May 30, 2023
I had a similar problem with my Outlook email password. These instructions were helpful in getting it sorted out. Thanks! 😊
May 25, 2023
What if I don't receive a response from Microsoft within 24 hours?

Write a comment

We use cookies to improve your browsing experience on our site, show personalized content and targeted ads, and analyze site traffic.
More info