Hello, thank you for contacting Howly! I am here to help you today!
May I know your first name, please?
Nice to meet you, *****
How may i help you today?
I’m trying to find out my outlook email password but can’t remember. I’ve tried to sort it out but the old phone number to get the code is an old phone number. I need it fixed ASAP for work. Can you help?
You're referring to this email, correct? *****@outlook.com
Got it, one moment
I just need it to find a password to log in on a computer
You don't have access to this phone number, that you mentioned, right?
no that’s my old phone number
Visit the following page directly and fill out the form: https://account.live.com/acsr
This form is used as a last resort, with the required information varying depending on how the account was set up.
After submitting the necessary information, you should receive a reply within 24 hours from Microsoft.
I need it sooner as I need it for work.
We are Howly - an online expert question-and-answer website that connects users with verified technical experts that can assist with any tech-related issue. We're not affiliated with Outlook, we provide assistance regarding matters on the platform, but we don't have access to their databases, and therefore, can't change anything from our side. In this case, you need to wait for an answer from Outlook directly. I'm sorry.
And I’ve tried that but don’t have a different way to contact me
In this case, we can create another email, on which you would receive an answer from Outlook. Would it be okay with you?
I tried that but I can’t remember my old passwords or anything important. I know it sounds crazy. I know you’re doing your job but im starting to get a bit stressed
Do not worry, nothing terrible is happening, it is a standard procedure and it happens quite often.
can I somehow change my old number the one ending in 152 and change it to my current number?
Unfortunately, you need to renew access to your account, to change this information.
Would you like me to help you with creating a new email address, that you would use to contact outlook?
Great :) Would you like to create one more outlook mail, or gmail?
I fixed it. I made new email account and then forwarded the ems to my new account. It’s all sorted. Thanks
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