Updated: May 15, 2023
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by Mykola Hezhoian
Tech Expert & Writer
488 resolved issues

I'm needing a refund, someone used my name and opened up an account on my name

I didn't now anything about. Just now seeing this

Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?

Customer Replay


Nice to meet you, *****!
On what service do you want a refund?

Customer Replay

I don't want service, I want a refund. I want nothing to do with Google, someone has stolen My identity, please refund me 76. 41 cents you'll took from me on Sunday and anything else.
I don't have any accounts with Google at all.

Ok, *****. I'm not proposing to you any services. I just want to know what exactly you're billed for.
So, I'll know how to help you make a refund

Customer Replay

Some kind of subscription, the total price is 560.81 cents, billed yearly. The numer is *****
This is not me, someone has used my name and stole my info, please refund me.

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Ok, to help you, *****, I need to know the name of the service that billed you for this. Can you open the details of this transaction and tell me what you see in the receiver field

Customer Replay

It for a yearly subscription for Adobe Aacrobat premium yearly subscription for pdf for 76.48

Okay, so you want to refund that yearly subscription for Adobe Acrobat premium?


Customer Replay

I absolutely know nothing about, someone has taken my money, please refund me, I know absolutely nothing about this.
Yes, please, I didn't not subscribe to this at all

Got it.
When did you buy that subscription?

Customer Replay

I didn't buy it, someone must have used my name to do it, I just found out about it, im out 76.48.

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Was your card charged?

Customer Replay

Yes it was, on PayPal

When were you charged?

Customer Replay

It said it was purchased on September 2nd, I guess this was why it was charged
October 2, just recently
My account was short and this is when I found out

Got it.
You can cancel your subscription anytime via your Adobe Account page or by contacting Customer Support. If you cancel within 14 days of your initial order, you'll be fully refunded. Should you cancel after 14 days, your payment is non-refundable, and your service will continue until the end of your contracted term.
How to I cancel your Adobe year subscription:
Sign in at https://account.adobe.com/plans.
Select Manage plan for the plan you want to cancel.
Select Cancel your plan.
Indicate the reason for cancellation, and then select Continue.
Follow the onscreen instructions to complete your cancellation.

Customer Replay

The subscription needs to canceled, the account needs to close, please credit the funds back to me and investigate, I promise you, I didn't do this, this is not me.

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We are Howly - an online expert question and answer website that connects users with verified technical experts that can assist with any tech-related issue. We're not affiliated with Adobe, we provide assistance regarding issues on the platform, but we don't have access to their databases, and therefore, can't change anything from our side.

Customer Replay

Will I be able to do it even I didn't open the account?

Kindly ask you to cancel it from your side, following the below instructions.
You have to be sure that you were charged directly for subscription with Adobe
Can you double-check your PayPal and tell me if it was Adobe?

Customer Replay

It was, I just canceled the subscription as well
It was Adobe

Are you sure you cancel it?

Customer Replay


Now, you should be fully refunded.

Customer Replay

I need the 76.48, this is not me and I didn't do that charge

Always welcome!
Is there anything else I can do for you today?

Customer Replay

No, thanks and thanks for your service and your help as well

I am so pleased to see your issue got resolved!

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