Created: January 23, 2023

If an email goes directly to spam repeatedly does that mean it’s possible that it’s a scam company

I was trying to reset my password they said they were going to send me a link to reset it but every time it goes to spam and it won't allow me to click on the update
Last Edit: January 23, 2023
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Oleksandr Lazariev
Oleksandr Lazariev Tech Expert & Writer
Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?
Customer Reply
*****
Oleksandr Lazariev
Oleksandr Lazariev Tech Expert & Writer
Nice to meet you, *****!
What's the service you are trying to change the password?
Customer Reply
Mobile loans
Oleksandr Lazariev
Oleksandr Lazariev Tech Expert & Writer
Okay. Are every email from Mobile Loans going straight to spam?
Customer Reply
This is the first time I've used this company so I can't answer that question
Oleksandr Lazariev
Oleksandr Lazariev Tech Expert & Writer
Okay. Can you tell me please the address from which you are receiving security emails with them?
Customer Reply
Well I've gotten two different addresses I think because they sent me an email that says one is for a confirmation code and then the other one was supposedly a link to change the password but it's www.mobileloans.com so I don't know if both emails are coming from the same address or not I'm not sure
Oleksandr Lazariev
Oleksandr Lazariev Tech Expert & Writer
Can you please check these two emails and tell me the sender's email address?
It'd really help in resolving your issue.
Customer Reply
Okay I'm looking at one that says support an email- mobile loans.com via bounce yes I believe both the emails are coming from the same address and it's support@email- mobile loans.com via bounce.email loans mobileloans.com
Oleksandr Lazariev
Oleksandr Lazariev Tech Expert & Writer
Okay, got it.
It might be confusing, but let's just double-check. Do you want to use mobileloans.com or mobiloans.com ?
Customer Reply
Let's go with the first one
Oleksandr Lazariev
Oleksandr Lazariev Tech Expert & Writer
But the email address that you have sent is completaly fine.
It probably goes to spam because of your email settings. But it is not a scam.
Customer Reply
Well that's the one we need to go with then the one that I sent you
Oleksandr Lazariev
Oleksandr Lazariev Tech Expert & Writer
Yes, you can feel free and click on any links in these emails.
Customer Reply
Okay that's what I wanted to make sure that it wasn't a scam I just couldn't understand why I can't get the email the link that they're sending me I can't get the link that they're sending me to reset the email but I'll just call them back and tell them to try it again appreciate your help thank you
Oleksandr Lazariev
Oleksandr Lazariev Tech Expert & Writer
You are welcome, anytime, *****!
Do you have any additional questions I can help you with?
Customer Reply
Not at this time enjoy the rest of your day thank you very much scale of 1 to 10 I'll give you a 15
Oleksandr Lazariev
Oleksandr Lazariev Tech Expert & Writer
Thank you very much! Have a good one!
Thank you for choosing Howly!
If you have any additional questions, don't hesitate to contact us anytime.

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