Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?
Nice to meet you, *****!
What's the service you are trying to change the password?
Okay. Are every email from Mobile Loans going straight to spam?
This is the first time I've used this company so I can't answer that question
Okay. Can you tell me please the address from which you are receiving security emails with them?
Well I've gotten two different addresses I think because they sent me an email that says one is for a confirmation code and then the other one was supposedly a link to change the password but it's www.mobileloans.com so I don't know if both emails are coming from the same address or not I'm not sure
Can you please check these two emails and tell me the sender's email address?
It'd really help in resolving your issue.
Okay I'm looking at one that says support an email- mobile loans.com via bounce yes I believe both the emails are coming from the same address and it's support@email- mobile loans.com via bounce.email loans mobileloans.com
Okay, got it.
It might be confusing, but let's just double-check. Do you want to use mobileloans.com or mobiloans.com ?
Let's go with the first one
But the email address that you have sent is completaly fine.
It probably goes to spam because of your email settings. But it is not a scam.
Well that's the one we need to go with then the one that I sent you
Yes, you can feel free and click on any links in these emails.
Okay that's what I wanted to make sure that it wasn't a scam I just couldn't understand why I can't get the email the link that they're sending me I can't get the link that they're sending me to reset the email but I'll just call them back and tell them to try it again appreciate your help thank you
You are welcome, anytime, *****!
Do you have any additional questions I can help you with?
Not at this time enjoy the rest of your day thank you very much scale of 1 to 10 I'll give you a 15
Thank you very much! Have a good one!
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