Created: December 29, 2022

I was charged 4 times for an order

Last Edit: January 6, 2023
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Thomas Johnson
Thomas Johnson Tech Expert & Writer
Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?
Customer Reply
*****
Thomas Johnson
Thomas Johnson Tech Expert & Writer
Nice to meet you, *****!
Please, could you tell me the name of the service that charged you 4 times?
Customer Reply
After pay,bellewholesale
Thomas Johnson
Thomas Johnson Tech Expert & Writer
Got it
*****, were those charges each of the same amount?
Customer Reply
Yes
Thomas Johnson
Thomas Johnson Tech Expert & Writer
Noted
Are you using the app or the website version of Afterpay?
Customer Reply
Website
Thomas Johnson
Thomas Johnson Tech Expert & Writer
Okay
1. Login to your account.
2. Click on the Order that you wish to apply a Refund to.
3. View Order details and press the ISSUE REFUND button.
4. Enter the Refund Amount and your password.
5. Press ISSUE REFUND button.
Customer Reply
I tried it,there is no refund button
Thomas Johnson
Thomas Johnson Tech Expert & Writer
Got you
Please, could you check if all of the transactions were completed?
Are any of them pending?
Customer Reply
One
Thomas Johnson
Thomas Johnson Tech Expert & Writer
One is completed, correct?
Customer Reply
Yes
Thomas Johnson
Thomas Johnson Tech Expert & Writer
Noted
In this case, the money for the completed transaction has reached the business. The money for all the pending transactions should be automatically returned to your balance
Customer Reply
Ok,I will look for it
Thomas Johnson
Thomas Johnson Tech Expert & Writer
Good
Do you have any additional questions I can help you with?
Customer Reply
No,thank you
Thomas Johnson
Thomas Johnson Tech Expert & Writer
You're welcome!
Thank you for reaching out. Please let me know if you have any other questions
and I'll be happy to clarify them for you! Have a nice one!
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