Updated: March 17, 2023
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by Jessica Miller
Tech Expert & Writer
667 resolved issues

I want to cancel my stars account

Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?

Customer Replay


Nice to meet you, *****!
Did you use a website or app to previously access Starz?


Customer Replay

I opened the app on my phone

Do you still have Funimation App on your phone?

Customer Replay

Are you talking about the Straz pp

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In order to cancel your subscription you need to follow this instruction if you have Funimation App installed :

  1. Go to your Funimation App
  2. Select Settings under the hamburger menu
  3. Select Your Plan - you'll be taken to your Google Play subscriptions
  4. Select Starz
  5. Select Cancel Subscription
Customer Replay

I'm not sure what you mean Funimation app

This is app that you could use to access Starz
Okay, let's move to website instruction that will work for you :)

  1. Log into your Starz account ( https://www.starz.com/us/en/login )
  2. Select the gear icon in the top right-hand corner
  3. Select Subscriptions
  4. Select Cancel my subscription
Customer Replay

Okay I need to download it now

Sure! Take your time

Customer Replay

Okay I don't see the gear icon in the top right hand corner

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Got it
Did you login into your account yet?

Customer Replay

I'm sorry I did not

No worries! Do it right now😇

Customer Replay

I am so sorry I am having a problem with my login I mean with my password damn

Okay, got it!
Is password incorrect?

Customer Replay


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Customer Replay

Okay I'll work it out I'll keep your instructions on how to cancel I really appreciate your help I don't want to take up too much of your time

Let's move to quick instruction that might help without resetting previous service password :

  1. Open the Google Play app .
  2. At the top right, tap the profile icon.
  3. Tap Payments & subscriptions Subscriptions.
  4. Select Starz subscription
  5. Tap Cancel subscription.
  6. Follow the instructions.

Don't worry about that! I will help you as long as you need it - it's my job after all :)

Customer Replay

Okay thanks I'm going to try something try another password

As you mentioned before abought Google. Instruction above might help you
Okay, you can try instruction above to check if your subscription with Starz listed on your Google Play app

Customer Replay

Yes can you send me a reset to recover my password for stars

Customer Replay

Thanks going to email

Yes, the reset password instructions will go on your email, the one you used to create Starz account.

Customer Replay

Got it thank you so much and I'm sorry I made you wait so long I really appreciate you thank you

I am really happy to hear that!
Do you have any additional questions I can help you with?

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