Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?
Customer Reply
*****
Nice to meet you, *****!
What troubleshooting have you done so far?
What troubleshooting have you done so far?
Customer Reply
I want to cancel my membership with Youtube music and it wont work, i trouble shooted my banking and the music apps data
Could you tell me please what step did you have difficulties with?
Customer Reply
Cancelling my membership in the google play subscription criteria because the youtube music criteria wasnt even there
Okay I understood
Could you tell me please did you sign in Google Play through your mobile phone, am I right?
Could you tell me please did you sign in Google Play through your mobile phone, am I right?
Customer Reply
Yes i only use my phone
Okay thank you for the details, *****
Customer Reply
Okay
1. On your Android device, go to your subscriptions in Google Play. https://play.google.com/store/account/subscriptions
2. Select the subscription you want to cancel.
3. Tap Cancel subscription.
4. Follow the instructions.
Please let me know once it's done.
2. Select the subscription you want to cancel.
3. Tap Cancel subscription.
4. Follow the instructions.
Please let me know once it's done.
Customer Reply
Okay
Visitor uploaded: Screenshot.jpg
Type: image/jpeg
Size: 121857
Its not there so what now?
Visitor uploaded: Screenshot.jpg
Type: image/jpeg
Size: 121857
Its not there so what now?
I got it
Thank you for the screenshot
Thank you for the screenshot
Customer Reply
Ok
Dont worry i loggin in with my friends laptop and it worked, so thank you for your time
Dont worry i loggin in with my friends laptop and it worked, so thank you for your time
Okay that's great
Is there anything else I can do for you today?
Is there anything else I can do for you today?
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