Go to the Forgot Password page.
Enter the email address that you used to make your purchase or to create your account.
Click Continue.
Open the email and click the Reset Password button.
Type in and update a new password for your account.

Customer Replay

I cannot do anything, I am getting a reading of

Thomas Johnson

Why can't you do anything on that instruction?

Customer Replay

Norton 360 installation allow full disc access

Thomas Johnson

Could you please provide me with a screenshot? make sure there is no password visible

Customer Replay

I do not know how to do a screenshot

Thomas Johnson

To take a screenshot, press and hold these three keys together: Shift, Command, and 3. If you see a thumbnail in the corner of your screen, click it to edit the screenshot. Or wait for the screenshot to save to your desktop.

Customer Replay

it is asking NEIKEv2provider wants to access key "Norton" in your keychain ... enter the "login" keychain password. I do not know what that is
this why I can't what you want me to do above.

Thomas Johnson

You should turn on VPN to allow Norton to protect your Mac against suspicious network activities
When adding the VPN profile, you need to provide your Mac administrator account password to allow the keychain access for NEIKEv2Provider.
NEIKEv2Provider is a service responsible for establishing secure VPN connections.
It requests access to the keychain to receive the required authorization data for the VPN connection.

Customer Replay

this is what I am trying to do and it won't let me in because I do not know what the Login keychain password is.
how do I find that
I put in my administrator account password and that does not work

Thomas Johnson

Ok. Got it
Your login keychain password is normally the same as your user password

Customer Replay

Duh that worked
Thank you

Thomas Johnson

Great