Hello, thank you for using Howly.
Could you please specify the model of your TV?
Panasonic
Noted, thanks
Could you also tell me the exact model of your Panasonic TV? The model number is usually located on the front under the Panasonic name.
oh help! When I turned the tv to read the model number it leapt into life! But sky isn’t working. It’s asking me to ensure the correct viewing card is inserted with the chip facing up, which it is.
I see. Maybe the problem was with one of cables
Model number TX32LXD700
ITS OLD! But works well.
Let's start fixing your Sky TV
Let me know if something is unclear, and keep me posted, please.
I found the card with the chip facing up. It’s on the right side of the sky box, near the front at the top. Should o try it the other way up?
As I've mentioned above, the card chip should be facing down. Let's try to place it with it's chip down
And arrows should be directed towards the box, too
Ok will do.
have done that. Can still use the TV guide but not sky
Let’s try one more thing that might work better in this case
To restart the box, please follow the steps below:
which is the standby button?
Here is the picture of how the standby button looks like
Thanks.
You're welcome!
Just turned the power off and on.
Great. Just checking in.
Now I’m getting no sky, but the tv guide is still working.
I will. Would like to watch the rugby!
Just turned my sky card to chip uppermost as told on the screen, and it’s working!
Thanks for your patience. I’m very happy.
I am very glad I could get it sorted out for you.
Do you have any additional questions I can help you with?
No thanks, but I’m very grateful.
Anytime, ***** :)
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