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Could you please tell me when and how did the problem occur?
I signed up on the roku for the patriot subscription. When I open fox nation it says an error occured
What troubleshooting have you done so far?
I cancelled the subscription and then reactivated it. It still does the same thing.
Please follow these steps:
I'm restarting now
Good! Keep me posted, please.
It still says app has encountered an error
Could my password be too short? It is only 6 digits long
It can be too short, but if the system doesn't have the error with that it is ok, I think.
Could you please Unplug your Roku TV, wait 60 seconds and then plug it back in?
Ok
It's unplugged
Good, I have one more option to do if this won't help.
I just plugged it in again
It still says the app has encountered an error
I even updated the payment using the same credit card and that did not help
Ok, try to uninstall your FoxNation app, restart device and install it again.
Ok
Keep me posted, please.
It's not giving me the option to Uninstall
Ok
As always keep me posted, please.π
I found it in featured subscriptions in the streelaming channels and it won't let me delete it.
Also when I click on it, it wants me to start a free trial
Could it be you've paid for the wrong subscription?
When I go to the main fox nation and I press the * button, It gives me the option to cancel the subscription
Under manage subscriptions
Then please make sure you downloaded the right FoxNation app to your Roku.
How about if I cancel and try to subscribe on my apple TV instead?
Would that work?
Oh, wait, you can try to add that app on your TV and just log it to it with your account, don't delete your subscription before you try this.
Ok I will try
I'm here.
I was able to sign in on my apple tv and it is unable to load the content
Any errors, or something?
It says Error:1-Default
Tell me please, are you trying to connect to streaming FoxNation?
Yes
And how fast is your internet connection?
It won't let me in Home,Shows,listen and Fox news. It only let's me in on personalities.
I have very high speed
Could you please make a photo of your Roku TV with the error message?
Visitor uploaded: image.jpg
Type: image/jpeg
Size: 4027357
I sent it to you
Got it, thank you.
Visitor uploaded: image.jpg
Type: image/jpeg
Size: 2679557
And this is from the apple TV app
Ok, I see.
We can try to make a soft reset to your Roku device.
Ok
How
Here are the instructions:
Let me try it again
Sure.
I think it's resetting
It's working. Thank you so much.
Oh, I'm very glad it helped!
Thank you for all your help
Do you have any additional questions I can help you with?
No that's it. Thanks
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