Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?
Customer Reply
*****
Nice to meet you, *****!
Could you please tell me when and how did the problem occur?
Could you please tell me when and how did the problem occur?
Customer Reply
I signed up on the roku for the patriot subscription. When I open fox nation it says an error occured
What troubleshooting have you done so far?
Customer Reply
I cancelled the subscription and then reactivated it. It still does the same thing.
Please follow these steps:
Press the Home button on your remote to open the main screen.
Scroll up or down and select Settings
Press the right arrow button and select System
Press the right arrow button and select Power
Press the right arrow button and select System Restart
Press the right arrow button and select Restart
Press the OK button to confirm
Press the Home button on your remote to open the main screen.
Scroll up or down and select Settings
Press the right arrow button and select System
Press the right arrow button and select Power
Press the right arrow button and select System Restart
Press the right arrow button and select Restart
Press the OK button to confirm
Customer Reply
I'm restarting now
Good! Keep me posted, please.
Customer Reply
It still says app has encountered an error
Could my password be too short? It is only 6 digits long
Could my password be too short? It is only 6 digits long
It can be too short, but if the system doesn't have the error with that it is ok, I think.
Could you please Unplug your Roku TV, wait 60 seconds and then plug it back in?
Could you please Unplug your Roku TV, wait 60 seconds and then plug it back in?
Customer Reply
Ok
It's unplugged
It's unplugged
Good, I have one more option to do if this won't help.
Customer Reply
I just plugged it in again
It still says the app has encountered an error
I even updated the payment using the same credit card and that did not help
It still says the app has encountered an error
I even updated the payment using the same credit card and that did not help
Ok, try to uninstall your FoxNation app, restart device and install it again.
Customer Reply
Ok
Keep me posted, please.
Customer Reply
It's not giving me the option to Uninstall
Press Home on your Roku remote.
Select Streaming Channels to open the Channel Store.
Locate the channel you wish to remove and press OK on your remote.
Select Remove channel and confirm the selection when prompted.
Select Streaming Channels to open the Channel Store.
Locate the channel you wish to remove and press OK on your remote.
Select Remove channel and confirm the selection when prompted.
Customer Reply
Ok
As always keep me posted, please.🙂
Customer Reply
I found it in featured subscriptions in the streelaming channels and it won't let me delete it.
Also when I click on it, it wants me to start a free trial
Also when I click on it, it wants me to start a free trial
Could it be you've paid for the wrong subscription?
Customer Reply
When I go to the main fox nation and I press the * button, It gives me the option to cancel the subscription
Under manage subscriptions
Under manage subscriptions
Then please make sure you downloaded the right FoxNation app to your Roku.
Customer Reply
How about if I cancel and try to subscribe on my apple TV instead?
Would that work?
Would that work?
Oh, wait, you can try to add that app on your TV and just log it to it with your account, don't delete your subscription before you try this.
Customer Reply
Ok I will try
I'm here.
Customer Reply
I was able to sign in on my apple tv and it is unable to load the content
Any errors, or something?
Customer Reply
It says Error:1-Default
Tell me please, are you trying to connect to streaming FoxNation?
Customer Reply
Yes
And how fast is your internet connection?
Customer Reply
It won't let me in Home,Shows,listen and Fox news. It only let's me in on personalities.
I have very high speed
I have very high speed
Could you please make a photo of your Roku TV with the error message?
Customer Reply
Visitor uploaded: image.jpg
Type: image/jpeg
Size: 4027357
I sent it to you
Type: image/jpeg
Size: 4027357
I sent it to you
Got it, thank you.
Customer Reply
Visitor uploaded: image.jpg
Type: image/jpeg
Size: 2679557
And this is from the apple TV app
Type: image/jpeg
Size: 2679557
And this is from the apple TV app
Ok, I see.
We can try to make a soft reset to your Roku device.
We can try to make a soft reset to your Roku device.
Customer Reply
Ok
How
How
Here are the instructions:
Press the Home button 5 times.
Press the Up arrow once.
Press the Rewind button twice.
Press the Fast Forward button twice.
The restart will begin, though it may take a few seconds.
Press the Home button 5 times.
Press the Up arrow once.
Press the Rewind button twice.
Press the Fast Forward button twice.
The restart will begin, though it may take a few seconds.
Customer Reply
Let me try it again
Sure.
Customer Reply
I think it's resetting
It's working. Thank you so much.
It's working. Thank you so much.
Oh, I'm very glad it helped!
Customer Reply
Thank you for all your help
Do you have any additional questions I can help you with?
Customer Reply
No that's it. Thanks
Thank you for chatting with us today!
We are available 24/7, you can refer your questions anytime. Have a nice one!
We are available 24/7, you can refer your questions anytime. Have a nice one!
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