Updated: March 09, 2023
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by Oleksandr Lazariev
Tech Expert & Writer
796 resolved issues

I see on my Internet banking that Google play has taken £99.99 out of my account and I don't know why could you help in anyway please?

Hello, thank you for using Howly.
Do you have any details on this payment?

Customer Replay

Not that I know off it maybe my 6 year old playing game on my tab

Okay, I see.
Please, follow this way:
To refund your charge:


  1. Go to play.google.com.
  2. At the top right, click your profile icon.
  3. Select Payments & subscriptions and then Budget & order history.
  4. Find the order you want to return.
  5. Select Request a refund or Report a problem.
  6. Choose the option that describes your situation.
  7. Complete the form and note that you'd like a refund.
  8. You'll get a message that says "Thank you for sharing your concerns." You'll also receive an email with a refund decision.

Is everything clear?

Customer Replay

Yes thank you for your help
I have sent them the information and they will let me know within the 48 hours if I get a refund or not kind regards

You are welcome! :)
Is there anything else I can do for you today?

Customer Replay

No thanks and thank you for your help

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