Updated: March 18, 2023
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by Peter Davis
Tech Expert & Writer
817 resolved issues

I received an email saying that two parcels from Rockauto had been delivered yesterday but we did not receive them

Hello, thank you for contacting Howly! I am here to help you today!
May I know your first name, please?

Customer Replay


Nice to meet you, *****!
Are you expecting a parcels from anyone?

Customer Replay

i received an email yesterday saying that two parcels had been delivered at noon by DHL. We were home at the time but did not receive any parcels
we were expecting parcels from ROCKAUTO


Could you please check the email - who is the email Sender (Senders' email address)

Customer Replay

The email is from rockauto

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So the last to orders are shown delivered but you did not received them?

Customer Replay

that is correct
i called the courier but was unable to actually speak to someone

Do you have an account with Rockauto?

Customer Replay

noit was just a one time order

Got you
I recommend to report a missing item in package:

  1. Find your order on the Order Status & Returns page (firstly log in HERE >>> 


  2. Click "Arrange a Return / Report a Problem" next to the missing part(s)
  3. Specify the quantity missing and select "Missing Part" or "Package Not Received" (whichever is true) as the reason for the report
  4. The system will ask you a few questions to determine the cause of the problem and how you would like to proceed if the missing part(s) cannot be found.
Customer Replay

Thank you so much for your help

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You're welcome!

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