Updated: March 31, 2023
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by Oliver Maslou
Tech Expert & Writer
849 resolved issues

I need to return pants too big

Do I pay for returning item

Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?

Customer Replay


Nice to meet you, *****!
Where did you buy those pants?

Customer Replay



Do you have a order number?

Customer Replay


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Do you have access to your account?

Customer Replay

Not sure why

To return the item:
1. Sign in to your SHEIN account.
2. Find the order in "My Orders ", and click the "Return Item" button.
3. Select the item, indicate the reason for return, and submit.
4. Print the return label and securely tape it on the outside of your return package.
5. Call the post office to arrange a pickup or drop it off at your nearest post office.
Once Shein receives your return, they will email you and process your refund accordingly.

Customer Replay

I meant do they charge me for return postage sorry

It's free if you return it within 45 days from the purchase date

Customer Replay

Thank u for that God bless u

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