
Hello, welcome to Howly!
May I ask your name?
May I ask your name?
Customer Reply
*****

Nice to meet you, *****!
Could you specify, please, what account are you talking about?
Could you specify, please, what account are you talking about?
Customer Reply
I need to get into my account but my password won't go through

*****, what account are you talking about? On what website?
Customer Reply
My chime account on my phone


Okay, thank you for the information!
What troubleshooting have you done so far?
What troubleshooting have you done so far?
Customer Reply
Well I have tried my password several times and it's not working could it be that I have a new phone

Oh, it might be actually, like some glitch
Please allow me a moment to provide you with further instructions
Could you tell me, please, do you have your Chime account associated with the email *****@gmail.com?
Please allow me a moment to provide you with further instructions
Could you tell me, please, do you have your Chime account associated with the email *****@gmail.com?
Customer Reply
Yes

Tell me, please, do you have access to the phone number (***) ***-0740?
If you`ll receive a code now, don`t tell me it, please
I was just checking your account ☺️
If you`ll receive a code now, don`t tell me it, please
I was just checking your account ☺️
Customer Reply
Yes

Perfect
Please, go to https://member.chime.com/member/reset/password/new from the browser on your phone/computer
Enter *****@gmail.com
Then you`ll be given a task to prove that you`re not a robot
And then just put the code from the message that they`ll send you on the (***) ***-0740 to the window
Please, go to https://member.chime.com/member/reset/password/new from the browser on your phone/computer
Enter *****@gmail.com
Then you`ll be given a task to prove that you`re not a robot
And then just put the code from the message that they`ll send you on the (***) ***-0740 to the window
Customer Reply
Customer: Thank you very much Mrs Perez

No problem ☺️
Do you have any additional questions I can help you with?
Do you have any additional questions I can help you with?
Customer Reply
No but thank you very much for your help
Happy holidays
Happy holidays

I am so pleased to see your issue got resolved!
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