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I need help with my sons xbox log in
Short summary:
- If you haven't already, try restarting the console by pressing and holding the Xbox button on the controller to open the Power Center, then selecting "Restart console" and "Restart".
- If that didn't work, remove your account from the console by pressing the Xbox button to open the guide, then selecting "Profile & system > Settings > Account > Remove accounts", selecting your account, and confirming the removal.
- Turn off the console by pressing the console power button for around 10 seconds until the Xbox is completely off.
- Wait a couple of minutes and turn it back on.
- Try to remove your account again by pressing the Xbox button to open the guide, selecting "Profile & system", then "Add or switch", and selecting "Add new".
- Enter your Microsoft account email address and password, and complete the personalization settings on the next several screens.
- Select "Instant sign in" so that you don't have to put in a password each time he wants to sign in.
- Check for updates by making sure your console is connected to the internet, pressing the Xbox button to open the guide, selecting "Profile & system > Settings > System > Updates", and selecting "Console update available" to begin the update or "No console update available" if your console is up to date.
Hello, thank you for using Howly.
What is the issue with the Xbox account login exactly?
My son has somehow logged out of his xbox. I have entered his email & password and got to a screen which said - "Is your security info still accuarate" but it wouldnt allow me to click on "Looks good" .. when i went back a while later .. i tried again but then the screen went blank ..
Thank you for providing the details!
i am now back to the sign in screen
Could you please restart your console by following these steps:
- Press and hold the Xbox button in the center of your Xbox controller to open the Power Center.
- Select Restart console.
- Select Restart.
- After the console has restarted, try to sign in again.
I have already done that .. do you want me to do it again ?
No, no need! Thank you for clarifying!
Please, try to remove your account from the console:
- Press the Xbox button to open the guide.
- Select Profile & System> Settings > Account > Remove accounts.
- Select your account, and then confirm the removal.
- Restart your console
It took me back to sign in screen .. i pressed the B button to go back .. and now the screen is blank except for green bars at top & bottom of the screen
Please, follow these instructions:
- Press the console power button for around 10 seconds until the Xbox is completely off.
- Wait for a couple of minutes and turn it back on.
- Wait for a few seconds and turn your console back on.
Ok .. have done that
Thank you!
Could you please try again to remove your account?
Its just taking me straight to sign in
Could you please press the Xbox button to open the guide?
when i press that i get "what would you like to do? Turn off console, turn off controller or restart console
That is Power Center, wich you get by pressing and holding the button, right now you just need to quickly press it.
Ok have removed the account as per above
what do i do now ?
Thank you! Now, you'll need to re-add your account.
Please, follow these steps:
- Press the Xbox button to open the guide.
- Select Profile & System, and then Add or Switch.
- Select Add New.
- Enter your Microsoft account email address and password.
- Complete the personalization settings on the next several screens
Think i'm getting there .. give me a sec
Sure! Take your time, *****!
Do i select instant sign in so that my son doesnt have to put a password in?
Or "link Controller" or Skip this ??
Please, select instant Sign in.
OK
Am back to settings page
Could you please clarify if you were able to Sign in to the account?
I think i'm in .. just put red redemption disc in .. says installation stopped .. think it may have been doing an update before the log in issue happened
That might be the case!
Let’s try to check for updates!
Its asking me to put in disc 2 .. so will do that now
Sure! Keep me posted!
Says is installing at the moment
Got it! After is finished installing the game, I would recommend checking for updates.
Here is how you can do that:
- Make sure that your console is connected to the internet, and then press the Xbox button to open the guide.
- Select Profile & System> Settings > System > Updates.
- Under Updates, you’ll see:
- Console update available. Select this to begin your update, or
- No console update available. This means your console is up to date.
OK .. Thankyou .. i will reconnect it to internet when its finished .. up to 83GB of 105GB atm
Ok .. thanks for your help .. My son will be very happy to be playing again
I am so pleased to see your issue got resolved!
Also, is there anything else I can do for you today?
I dont think so .. thankyou
Thank you for chatting with us today!
We are available 24/7, you can refer your questions anytime. Have a nice one!
And you :)
Thank you! 😊
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