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What is the issue with the Xbox account login exactly?
My son has somehow logged out of his xbox. I have entered his email & password and got to a screen which said - "Is your security info still accuarate" but it wouldnt allow me to click on "Looks good" .. when i went back a while later .. i tried again but then the screen went blank ..
Thank you for providing the details!
i am now back to the sign in screen
Could you please restart your console by following these steps:
I have already done that .. do you want me to do it again ?
No, no need! Thank you for clarifying!
Please, try to remove your account from the console:
It took me back to sign in screen .. i pressed the B button to go back .. and now the screen is blank except for green bars at top & bottom of the screen
Please, follow these instructions:
Ok .. have done that
Thank you!
Could you please try again to remove your account?
Its just taking me straight to sign in
Could you please press the Xbox button to open the guide?
when i press that i get "what would you like to do? Turn off console, turn off controller or restart console
That is Power Center, wich you get by pressing and holding the button, right now you just need to quickly press it.
Ok have removed the account as per above
what do i do now ?
Thank you! Now, you'll need to re-add your account.
Please, follow these steps:
Think i'm getting there .. give me a sec
Sure! Take your time, *****!
Do i select instant sign in so that my son doesnt have to put a password in?
Or "link Controller" or Skip this ??
Please, select instant Sign in.
OK
Am back to settings page
Could you please clarify if you were able to Sign in to the account?
I think i'm in .. just put red redemption disc in .. says installation stopped .. think it may have been doing an update before the log in issue happened
That might be the case!
Let’s try to check for updates!
Its asking me to put in disc 2 .. so will do that now
Sure! Keep me posted!
Says is installing at the moment
Got it! After is finished installing the game, I would recommend checking for updates.
Here is how you can do that:
OK .. Thankyou .. i will reconnect it to internet when its finished .. up to 83GB of 105GB atm
Ok .. thanks for your help .. My son will be very happy to be playing again
I am so pleased to see your issue got resolved!
Also, is there anything else I can do for you today?
I dont think so .. thankyou
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And you :)
Thank you! 😊
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