Updated: May 17, 2023
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by Ivy Davis
Tech Expert & Writer
462 resolved issues

I need help with my sons xbox log in

Short summary:

  1. If you haven't already, try restarting the console by pressing and holding the Xbox button on the controller to open the Power Center, then selecting "Restart console" and "Restart".
  2. If that didn't work, remove your account from the console by pressing the Xbox button to open the guide, then selecting "Profile & system > Settings > Account > Remove accounts", selecting your account, and confirming the removal.
  3. Turn off the console by pressing the console power button for around 10 seconds until the Xbox is completely off.
  4. Wait a couple of minutes and turn it back on.
  5. Try to remove your account again by pressing the Xbox button to open the guide, selecting "Profile & system", then "Add or switch", and selecting "Add new".
  6. Enter your Microsoft account email address and password, and complete the personalization settings on the next several screens.
  7. Select "Instant sign in" so that you don't have to put in a password each time he wants to sign in.
  8. Check for updates by making sure your console is connected to the internet, pressing the Xbox button to open the guide, selecting "Profile & system > Settings > System > Updates", and selecting "Console update available" to begin the update or "No console update available" if your console is up to date.
author

Hello, thank you for using Howly.
What is the issue with the Xbox account login exactly?

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Customer Replay

My son has somehow logged out of his xbox. I have entered his email & password and got to a screen which said - "Is your security info still accuarate" but it wouldnt allow me to click on "Looks good" .. when i went back a while later .. i tried again but then the screen went blank ..

author

Thank you for providing the details!

Customer Replay

i am now back to the sign in screen

author

Could you please restart your console by following these steps:

  1. Press and hold the Xbox button in the center of your Xbox controller to open the Power Center.
  2. Select Restart console.
  3. Select Restart.
  4. After the console has restarted, try to sign in again.
Customer Replay

I have already done that .. do you want me to do it again ?

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author

No, no need! Thank you for clarifying!
Please, try to remove your account from the console:

  1. Press the Xbox button to open the guide.
  2. Select Profile & System> Settings > Account > Remove accounts.
  3. Select your account, and then confirm the removal.
  4. Restart your console
Customer Replay

It took me back to sign in screen .. i pressed the B button to go back .. and now the screen is blank except for green bars at top & bottom of the screen

author

Please, follow these instructions:

  1. Press the console power button for around 10 seconds until the Xbox is completely off.
  2. Wait for a couple of minutes and turn it back on.
  3. Wait for a few seconds and turn your console back on.
Customer Replay

Ok .. have done that

author

Thank you!
Could you please try again to remove your account?

Customer Replay

Its just taking me straight to sign in

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author

Could you please press the Xbox button to open the guide?

Customer Replay

when i press that i get "what would you like to do? Turn off console, turn off controller or restart console

author

That is Power Center, wich you get by pressing and holding the button, right now you just need to quickly press it.

Customer Replay

Ok have removed the account as per above
what do i do now ?

author
Top answer

Thank you! Now, you'll need to re-add your account.
Please, follow these steps:

  1. Press the Xbox button to open the guide.
  2. Select Profile & System, and then Add or Switch.
  3. Select Add New.
  4. Enter your Microsoft account email address and password.
  5. Complete the personalization settings on the next several screens
Customer Replay

Think i'm getting there .. give me a sec

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author

Sure! Take your time, *****!

Customer Replay

Do i select instant sign in so that my son doesnt have to put a password in?
Or "link Controller" or Skip this ??

author

Please, select instant Sign in.

Customer Replay

OK
Am back to settings page

author

Could you please clarify if you were able to Sign in to the account?

Customer Replay

I think i'm in .. just put red redemption disc in .. says installation stopped .. think it may have been doing an update before the log in issue happened

author

That might be the case!
Let’s try to check for updates!

Customer Replay

Its asking me to put in disc 2 .. so will do that now

author

Sure! Keep me posted!

Customer Replay

Says is installing at the moment

author

Got it! After is finished installing the game, I would recommend checking for updates.
Here is how you can do that:

  1. Make sure that your console is connected to the internet, and then press the Xbox button to open the guide.
  2. Select Profile & System> Settings > System > Updates.
  3. Under Updates, you’ll see:
    - Console update available. Select this to begin your update, or
    - No console update available. This means your console is up to date.
Customer Replay

OK .. Thankyou .. i will reconnect it to internet when its finished .. up to 83GB of 105GB atm
Ok .. thanks for your help .. My son will be very happy to be playing again

author

I am so pleased to see your issue got resolved!
Also, is there anything else I can do for you today?

Customer Replay

I dont think so .. thankyou

author

Thank you for chatting with us today!
We are available 24/7, you can refer your questions anytime. Have a nice one!

Customer Replay

And you :)

author

Thank you! 😊

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