Hello, thank you for using Howly.
What exact steps have you done so far to get showtime on your Xfinity?
I'm supposed to give a code of XK7 VGI don't know what's going on
To get ShowTime you need to check your Xfinity subscription: Ensure that you have a subscription package that includes access to Showtime. Some Xfinity packages may already include Showtime as part of the channel lineup, while others may require an additional subscription or premium package.
Which Xfinity subscription plan are you currently subscribed to?
I followed the instructions on showtime channel and said to go to showtime.com/
It appears that you currently do not have an active subscription plan, is that correct?
Apparently not
Are you using the Xfinity app on your TV?
Yes
Are you also using an Xi6 streaming TV Box with Xfinity Flex service?
I'm not sure what X1XI6 means but we do have a flex Box
Got it, thanks for clarifying that.
In this case, please follow the next steps to get the ShowTime on your TV:
I did thank you
Is everything working fine?
Thank you very much have a nice day
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