Created: January 6, 2023

I keep getting a machine error: there was an issue communicating with your cricut machine

Last Edit: January 6, 2023
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Daniel Moore
Daniel Moore Tech Expert & Writer
Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?
Customer Reply
*****
Daniel Moore
Daniel Moore Tech Expert & Writer
Nice to meet you, *****!
Can you please specify both the brand and the model of your machine?
Customer Reply
i have the cricut maker
Daniel Moore
Daniel Moore Tech Expert & Writer
Which one?
Customer Reply
its the ultimate smart cut machine.
Daniel Moore
Daniel Moore Tech Expert & Writer
Thanks!
Please, follow these troubleshooting steps:
Save your project.
Close the Cricut Design Space app.
Open your phone Settings, and unpair your Cricut machine from your mobile device.
Re-pair your Cricut machine to your mobile device.
Launch the Cricut Design Space app.
Attempt to complete your project again.
Customer Reply
I have mine on a tablet
Daniel Moore
Daniel Moore Tech Expert & Writer
It's ok, steps will be the same.
Customer Reply
How do I unpair it? My daughter set it up for me.
Daniel Moore
Daniel Moore Tech Expert & Writer
Sure, Please follow the next steps:
Open Settings > Bluetooth.
Click on the "i" near the device that you want to remove/forget.
Based on the current status of the device, you'll get the option Forget This Device.
Customer Reply
I have it up in settings but it doesn’t give me the option to unpair it
or to forget it
i can turn the Bluetooth off
Daniel Moore
Daniel Moore Tech Expert & Writer
Do you see the small icon "i" on the right?
Customer Reply
No. I have the Bluetooth symbol and the word bluetooth
Daniel Moore
Daniel Moore Tech Expert & Writer
Can you take a screenshot, please?
Customer Reply
No
Daniel Moore
Daniel Moore Tech Expert & Writer
Simultaneously press and then release the top button and either volume button
Customer Reply
Im communicating on my phone not the ipad
Daniel Moore
Daniel Moore Tech Expert & Writer
Oh, Got it
Customer Reply
Sorry I’m not tech savvy
Daniel Moore
Daniel Moore Tech Expert & Writer
In that case, you can take a photo of your iPad screen with the phone.
To attach pictures to our chat, you need to press the paper clip button in the lower right corner of the chat window. Then you have either to choose an image on your device or take a photo right away. Then confirm sending.
Customer Reply
Visitor uploaded: image.jpg
Type: image/jpeg
Size: 2934942
Daniel Moore
Daniel Moore Tech Expert & Writer
Thanks!
Please tap on Bluetooth on the left
Customer Reply
That just turned it off
Daniel Moore
Daniel Moore Tech Expert & Writer
Not the toggle, but on the word itself
Customer Reply
That doesn’t do anything
Daniel Moore
Daniel Moore Tech Expert & Writer
Please turn in on and try again
Customer Reply
it’s back on and still doesn’t do anything when I tap on it
Daniel Moore
Daniel Moore Tech Expert & Writer
Got it
Customer Reply
Would it help if I restart the ipad
Daniel Moore
Daniel Moore Tech Expert & Writer
You may try, please
Customer Reply
I Think turning the blue tooth off and back on fixed it. I got it cut something just now
Daniel Moore
Daniel Moore Tech Expert & Writer
Oh, that's great!
Customer Reply
Thanks.
Daniel Moore
Daniel Moore Tech Expert & Writer
You are welcome!
Do you have any additional questions I can help you with?
Customer Reply
No. Thank you.

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