Updated: March 22, 2023
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by Daniel Moore
Tech Expert & Writer
1184 resolved issues

I keep getting a machine error: there was an issue communicating with your cricut machine

Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?

Customer Replay


Nice to meet you, *****!
Can you please specify both the brand and the model of your machine?

Customer Replay

i have the cricut maker


Which one?

Customer Replay

its the ultimate smart cut machine.

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Please, follow these troubleshooting steps:
Save your project.
Close the Cricut Design Space app.
Open your phone Settings, and unpair your Cricut machine from your mobile device.
Re-pair your Cricut machine to your mobile device.
Launch the Cricut Design Space app.
Attempt to complete your project again.

Customer Replay

I have mine on a tablet

It's ok, steps will be the same.

Customer Replay

How do I unpair it? My daughter set it up for me.

Sure, Please follow the next steps:
Open Settings > Bluetooth.
Click on the "i" near the device that you want to remove/forget.
Based on the current status of the device, you'll get the option Forget This Device.

Customer Replay

I have it up in settings but it doesn’t give me the option to unpair it
or to forget it
i can turn the Bluetooth off

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Do you see the small icon "i" on the right?

Customer Replay

No. I have the Bluetooth symbol and the word bluetooth

Can you take a screenshot, please?

Customer Replay


Simultaneously press and then release the top button and either volume button

Customer Replay

Im communicating on my phone not the ipad

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Oh, Got it

Customer Replay

Sorry I’m not tech savvy

In that case, you can take a photo of your iPad screen with the phone.
To attach pictures to our chat, you need to press the paper clip button in the lower right corner of the chat window. Then you have either to choose an image on your device or take a photo right away. Then confirm sending.

Customer Replay

Visitor uploaded: image.jpg
Type: image/jpeg
Size: 2934942

Please tap on Bluetooth on the left

Customer Replay

That just turned it off

Not the toggle, but on the word itself

Customer Replay

That doesn’t do anything

Please turn in on and try again

Customer Replay

it’s back on and still doesn’t do anything when I tap on it

Customer Replay

Would it help if I restart the ipad

You may try, please

Customer Replay

I Think turning the blue tooth off and back on fixed it. I got it cut something just now

Oh, that's great!

Customer Replay


You are welcome!
Do you have any additional questions I can help you with?

Customer Replay

No. Thank you.

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