Updated: March 22, 2023
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by Daniel Moore
Tech Expert & Writer
1184 resolved issues

I keep getting a machine error: there was an issue communicating with your cricut machine

author

Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?

Customer Replay

*****

author

Nice to meet you, *****!
Can you please specify both the brand and the model of your machine?

Customer Replay

i have the cricut maker

image

author


Which one?

Customer Replay

its the ultimate smart cut machine.

banner 3
author

Thanks!
Please, follow these troubleshooting steps:
Save your project.
Close the Cricut Design Space app.
Open your phone Settings, and unpair your Cricut machine from your mobile device.
Re-pair your Cricut machine to your mobile device.
Launch the Cricut Design Space app.
Attempt to complete your project again.

Customer Replay

I have mine on a tablet

author

It's ok, steps will be the same.

Customer Replay

How do I unpair it? My daughter set it up for me.

author

Sure, Please follow the next steps:
Open Settings > Bluetooth.
Click on the "i" near the device that you want to remove/forget.
Based on the current status of the device, you'll get the option Forget This Device.

Customer Replay

I have it up in settings but it doesn’t give me the option to unpair it
or to forget it
i can turn the Bluetooth off

banner 6
author

Do you see the small icon "i" on the right?

Customer Replay

No. I have the Bluetooth symbol and the word bluetooth

author

Can you take a screenshot, please?

Customer Replay

No

author

Simultaneously press and then release the top button and either volume button

Customer Replay

Im communicating on my phone not the ipad

banner 9
author

Oh, Got it

Customer Replay

Sorry I’m not tech savvy

author

In that case, you can take a photo of your iPad screen with the phone.
To attach pictures to our chat, you need to press the paper clip button in the lower right corner of the chat window. Then you have either to choose an image on your device or take a photo right away. Then confirm sending.

Customer Replay

Visitor uploaded: image.jpg
Type: image/jpeg
Size: 2934942

author

Thanks!
Please tap on Bluetooth on the left

Customer Replay

That just turned it off

author

Not the toggle, but on the word itself

Customer Replay

That doesn’t do anything

author

Please turn in on and try again

Customer Replay

it’s back on and still doesn’t do anything when I tap on it

Customer Replay

Would it help if I restart the ipad

author

You may try, please

Customer Replay

I Think turning the blue tooth off and back on fixed it. I got it cut something just now

author

Oh, that's great!

Customer Replay

Thanks.

author

You are welcome!
Do you have any additional questions I can help you with?

Customer Replay

No. Thank you.

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