Updated: March 21, 2023
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by Rostyslav Vieliiev
Tech Expert & Writer
691 resolved issues

I just ordered a Cricut joy and it worked the very first time I used it

A week later I’m trying to use it and I’m doing a project and when it’s time to print it says add accessory but there’s nothing to select so I put cancel and then a error pops up saying that there was an issue communicating with the machine and to contact support

Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?

Customer Replay


Nice to meet you, *****!
Can you perhaps try again and take a screenshot of that error message, please?

Customer Replay

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Where is an error though?
The one that says "issue communicating with the machine".

Customer Replay

I I’m trying to attach it

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Sure, take your time.

Customer Replay

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Thank you very much.
May I ask you to open your phone Settings, and unpair your Cricut machine from your mobile device? Re-pair your Cricut machine with your iPhone. Launch the Cricut Design Space app. Attempt to complete your project again.

Customer Replay

It worked!!
thank you!

You're welcome!
Is there anything else I can do for you today?

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