I just ordered a Cricut joy and it worked the very first time I used it

A week later I’m trying to use it and I’m doing a project and when it’s time to print it says add accessory but there’s nothing to select so I put cancel and then a error pops up saying that there was an issue communicating with the machine and to contact support

Rostyslav Vieliiev

Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?

Customer Replay

*****

Rostyslav Vieliiev

Nice to meet you, *****!
Can you perhaps try again and take a screenshot of that error message, please?

Customer Replay

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Rostyslav Vieliiev

Where is an error though?
The one that says "issue communicating with the machine".

Customer Replay

I I’m trying to attach it

Rostyslav Vieliiev

Sure, take your time.

Customer Replay

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Rostyslav Vieliiev

Thank you very much.
May I ask you to open your phone Settings, and unpair your Cricut machine from your mobile device? Re-pair your Cricut machine with your iPhone. Launch the Cricut Design Space app. Attempt to complete your project again.

Customer Replay

It worked!!
thank you!

Rostyslav Vieliiev

You're welcome!
Is there anything else I can do for you today?