Updated: March 23, 2023
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by Vitalii Yovko
Tech Expert & Writer
648 resolved issues

I have your pro Heat 2x revolution cleaner

Nothing into the dirty water tank

Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?

Customer Replay


Nice to meet you, *****!
Can you tell me, if it doesn't work at all or only can't get anything into the tank?

Customer Replay

I have your Pro Heat 2X cleaner


We are Howly - an online expert question-and-answer website that connects users with verified technical experts that can assist with any tech-related issue. We're not affiliated with Pro Heat, we provide assistance regarding issues with the devices. However, we're gonna do everything we can to help.
Is it the first time the issue occurred?

Customer Replay

I thought I was connecting with Bissell Canada service
Second time I am using it

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No, but if you want, I can provide you with their contacts.
First make sure your tanks are seated properly on the unit. Pick up both tanks and reseat them so they fit properly on the unit.

Customer Replay

Yes they are locked in ace

Empty your dirty water tank if the maximum amount of dirty water has been picked up and has reached the fill line.

Customer Replay

all the water is on my rug

It just spilled out?

Customer Replay

No I pressed the spray
When I go over it after nothing goes into the dirty tank

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So, the tank is without water right now?

Customer Replay


Okay and it was empty when you tried to use it?

Customer Replay

The clean water tank is full

Oh, okay.
Your dirty water tank may not be secured tightly. Check the rubber tab on the dirty water tank and press firmly on all edges to secure it tightly.
Let's check everything, so we can be sure.

Customer Replay

Did that

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The accessory hose door also needs to be closed securely. Check the door and make sure it is locked in place.

Customer Replay

Yes it's locked

The nozzle may be clogged. Remove the nozzle from the foot. Flip the accessory door open and lift up on the nozzle and accessory hose door

Customer Replay

Just dis a few more passes on rug more water and nothing

  1. Hold the nozzle and insert the nozzle clean out tool in to the thin slot on the end of the nozzle that touches the floor. Clean until free of pet hair or debris.
  2. Return the nozzle back to the foot of the machine. Line up the three hooks on the nozzle to the bottom of the foot.
  3. Rotate nozzle up and click in to place and close the accessory hose door.
Customer Replay

Got it to work, it was the front cover that was not snapped in prpoerly

So, everything is fine now?

Customer Replay

Yes thanks

Is there anything else I can do for you today?

Customer Replay

That was it
Thank you

Got it
Thank you for chatting with us today!
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