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Can you tell me, if it doesn't work at all or only can't get anything into the tank?
I have your Pro Heat 2X cleaner
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Is it the first time the issue occurred?
I thought I was connecting with Bissell Canada service
Yes
Second time I am using it
No, but if you want, I can provide you with their contacts.
First make sure your tanks are seated properly on the unit. Pick up both tanks and reseat them so they fit properly on the unit.
Yes they are locked in ace
Empty your dirty water tank if the maximum amount of dirty water has been picked up and has reached the fill line.
THERE IS NOTHING IN IT
all the water is on my rug
It just spilled out?
No I pressed the spray
When I go over it after nothing goes into the dirty tank
So, the tank is without water right now?
Yes
Okay and it was empty when you tried to use it?
The clean water tank is full
Oh, okay.
Your dirty water tank may not be secured tightly. Check the rubber tab on the dirty water tank and press firmly on all edges to secure it tightly.
Let's check everything, so we can be sure.
Did that
The accessory hose door also needs to be closed securely. Check the door and make sure it is locked in place.
Yes it's locked
The nozzle may be clogged. Remove the nozzle from the foot. Flip the accessory door open and lift up on the nozzle and accessory hose door
Just dis a few more passes on rug more water and nothing
Got it to work, it was the front cover that was not snapped in prpoerly
So, everything is fine now?
Yes thanks
Is there anything else I can do for you today?
That was it
Thank you
Got it
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