Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?
*****
Nice to meet you, *****!
And you as well
Please, try to reboot your TV
Just unplug it from the power for a couple of minutes
Ok I’ll try
Turn it on after that and let me know about the results
I did it but still no movement
Does the remote work well?
yes, it did last night
What do you mean?
The remote worked last night, I was able to move the curser down to Utube TV
Tell me, please, the model of your TV
Toshiba
Thank you
Please, try to reset the remote
To do that remove the batteries from it and unplug the TV from the power for a couple of minutes again
ok
Let me know about the results
nothing changed, still stuck
Ok, can you please try to change the batteries in your Remote?
I did and nothing changed
Ok, can you please grab your remote and press the Menu button and tell me if it is working right now?
no
Ok
Let's try to reset your TV to factory settings then.
And let me know if any of the steps are not quite clear.
I'll be happy to clarify them for you!
now The Wi-Fi is all messed up
Yes, you need to reconnect to your Wi-Fi.
I can’t get the Wi-Fi to turn off
What do you mean?
the green and blue lights will not go off
Where do you see it, *****?
on thr
On your TV?
Can you send me the photo in our chat?
woops, on the Wi-Fi box plugged in to the tv
Why do you need Wi-Fi box?
You need to reset only your TV right now.
so the signal will
get to the tv
*****, please follow the instructions above. You don't need to change your WiFi settings right now.
ok, I’ll do it again, thank you
now the screen reads firetv
What do you mean?
no logo comes on just the word firetv
Ok, it's the logo of Fire TV
yes
That's fine.
What do you see after that?
just firetrap only
Firetrap?
firetv I hate spellcheck
Ok
Try to restart your TV again.
hey, it’s ON! Thank you so much❤️
I’m glad I was able to get that sorted out for you. Is there anything else I can assist you with today?
I can’t thank you enough, I’m so excited 😆
I am so pleased to see your issue got resolved!
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