Created: December 8, 2022

I have utube TV and AT&T Wi-Fi

My TV will turn on but the curser is stuck on home. I cannot move it, what can I do?
Last Edit: January 18, 2023
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Oliver Maslou
Oliver Maslou Tech Expert & Writer
Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?
Customer Reply
*****
Oliver Maslou
Oliver Maslou Tech Expert & Writer
Nice to meet you, *****!
Customer Reply
And you as well
Oliver Maslou
Oliver Maslou Tech Expert & Writer
Please, try to reboot your TV
Just unplug it from the power for a couple of minutes
Customer Reply
Ok I’ll try
Oliver Maslou
Oliver Maslou Tech Expert & Writer
Turn it on after that and let me know about the results
Customer Reply
I did it but still no movement
Oliver Maslou
Oliver Maslou Tech Expert & Writer
Does the remote work well?
Customer Reply
yes, it did last night
Oliver Maslou
Oliver Maslou Tech Expert & Writer
What do you mean?
Customer Reply
The remote worked last night, I was able to move the curser down to Utube TV
Oliver Maslou
Oliver Maslou Tech Expert & Writer
Tell me, please, the model of your TV
Customer Reply
Toshiba
Oliver Maslou
Oliver Maslou Tech Expert & Writer
Thank you
Please, try to reset the remote
To do that remove the batteries from it and unplug the TV from the power for a couple of minutes again
Customer Reply
ok
Oliver Maslou
Oliver Maslou Tech Expert & Writer
Let me know about the results
Customer Reply
nothing changed, still stuck
Oliver Maslou
Oliver Maslou Tech Expert & Writer
Ok, can you please try to change the batteries in your Remote?
Customer Reply
I did and nothing changed
Oliver Maslou
Oliver Maslou Tech Expert & Writer
Ok, can you please grab your remote and press the Menu button and tell me if it is working right now?
Customer Reply
no
Oliver Maslou
Oliver Maslou Tech Expert & Writer
Ok
Let's try to reset your TV to factory settings then.
1. First, pull the power plug to the TV out of the outlet.
2. Next, press and hold the power button on your Toshiba television.
3. Wait just a few seconds, and then plug the television back in as you continue to hold down the power button.
4. You can let go once you see the television come on and show the Toshiba logo.
You’ll then be directed into the recovery menu, where you’ll see the option to wipe data/factory reset the machine. You can scroll down to that menu option by tapping the power button on the television until it goes down to that option. Once you see the option highlighted, you’ll need to press and hold the power button.
The screen will next show you a red warning that you are going to erase all your data. It will ask you to select yes if you want to wipe all your data. Scroll down to yes, and then press and hold the power button. Your device will set itself back to factory settings. The process should take about two minutes. After that, you will need to pair your remote control with the device again.
And let me know if any of the steps are not quite clear.
I'll be happy to clarify them for you!
Customer Reply
now The Wi-Fi is all messed up
Oliver Maslou
Oliver Maslou Tech Expert & Writer
Yes, you need to reconnect to your Wi-Fi.
Customer Reply
I can’t get the Wi-Fi to turn off
Oliver Maslou
Oliver Maslou Tech Expert & Writer
What do you mean?
Customer Reply
the green and blue lights will not go off
Oliver Maslou
Oliver Maslou Tech Expert & Writer
Where do you see it, *****?
Customer Reply
on thr
Oliver Maslou
Oliver Maslou Tech Expert & Writer
On your TV?
Can you send me the photo in our chat?
Customer Reply
woops, on the Wi-Fi box plugged in to the tv
Oliver Maslou
Oliver Maslou Tech Expert & Writer
Why do you need Wi-Fi box?
You need to reset only your TV right now.
Customer Reply
so the signal will
get to the tv
Oliver Maslou
Oliver Maslou Tech Expert & Writer
*****, please follow the instructions above. You don't need to change your WiFi settings right now.
Customer Reply
ok, I’ll do it again, thank you
Oliver Maslou
Oliver Maslou Tech Expert & Writer
👍
Customer Reply
now the screen reads firetv
Oliver Maslou
Oliver Maslou Tech Expert & Writer
What do you mean?
Customer Reply
no logo comes on just the word firetv
Oliver Maslou
Oliver Maslou Tech Expert & Writer
Ok, it's the logo of Fire TV
Customer Reply
yes
Oliver Maslou
Oliver Maslou Tech Expert & Writer
That's fine.
What do you see after that?
Customer Reply
just firetrap only
Oliver Maslou
Oliver Maslou Tech Expert & Writer
Firetrap?
Customer Reply
firetv I hate spellcheck
Oliver Maslou
Oliver Maslou Tech Expert & Writer
Ok
Try to restart your TV again.
Customer Reply
hey, it’s ON! Thank you so much❤️
Oliver Maslou
Oliver Maslou Tech Expert & Writer
I’m glad I was able to get that sorted out for you. Is there anything else I can assist you with today?
Customer Reply
I can’t thank you enough, I’m so excited 😆
Oliver Maslou
Oliver Maslou Tech Expert & Writer
I am so pleased to see your issue got resolved!

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