Updated: May 21, 2023
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by Oliver Maslou
Tech Expert & Writer
849 resolved issues

I have Youtube TV and AT&T Wi-Fi

My TV will turn on but the curser is stuck on home. I cannot move it, what can I do?

Short summary:

  1. First, pull the power plug to the TV out of the outlet.
  2. Next, press and hold the power button on your Toshiba television.
  3. Wait just a few seconds, and then plug the television back in as you continue to hold down the power button.
  4. You can let go once you see the television come on and show the Toshiba logo. You’ll then be directed into the recovery menu, where you’ll see the option to wipe data/factory reset the machine.

Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?

Customer Replay

*****

Nice to meet you, *****!

Customer Replay

And you as well

Please, try to reboot your TV
Just unplug it from the power for a couple of minutes

Customer Replay

Ok I’ll try

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Turn it on after that and let me know about the results

Customer Replay

I did it but still no movement

Does the remote work well?

Customer Replay

yes, it did last night

What do you mean?

Customer Replay

The remote worked last night, I was able to move the curser down to Utube TV

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Tell me, please, the model of your TV

Customer Replay

Toshiba

image

Thank you
Please, try to reset the remote
To do that remove the batteries from it and unplug the TV from the power for a couple of minutes again

Customer Replay

ok

Let me know about the results

Customer Replay

nothing changed, still stuck

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Ok, can you please try to change the batteries in your Remote?

Customer Replay

I did and nothing changed

Ok, can you please grab your remote and press the Menu button and tell me if it is working right now?

Customer Replay

no

Top answer

Ok
Let's try to reset your TV to factory settings then.

  1. First, pull the power plug to the TV out of the outlet.
  2. Next, press and hold the power button on your Toshiba television.
  3. Wait just a few seconds, and then plug the television back in as you continue to hold down the power button.
  4. You can let go once you see the television come on and show the Toshiba logo.
    You’ll then be directed into the recovery menu, where you’ll see the option to wipe data/factory reset the machine. You can scroll down to that menu option by tapping the power button on the television until it goes down to that option. Once you see the option highlighted, you’ll need to press and hold the power button.
    The screen will next show you a red warning that you are going to erase all your data. It will ask you to select yes if you want to wipe all your data. Scroll down to yes, and then press and hold the power button. Your device will set itself back to factory settings. The process should take about two minutes. After that, you will need to pair your remote control with the device again.

And let me know if any of the steps are not quite clear.
I'll be happy to clarify them for you!

Customer Replay

now The Wi-Fi is all messed up

Yes, you need to reconnect to your Wi-Fi.

Customer Replay

I can’t get the Wi-Fi to turn off

What do you mean?

Customer Replay

the green and blue lights will not go off

Where do you see it, *****?

Customer Replay

on thr

On your TV?
Can you send me the photo in our chat?

Customer Replay

woops, on the Wi-Fi box plugged in to the tv

Why do you need Wi-Fi box?
You need to reset only your TV right now.

Customer Replay

so the signal will
get to the tv

*****, please follow the instructions above. You don't need to change your WiFi settings right now.

Customer Replay

ok, I’ll do it again, thank you

Customer Replay

now the screen reads firetv

What do you mean?

Customer Replay

no logo comes on just the word firetv

Ok, it's the logo of Fire TV

Customer Replay

yes

That's fine.
What do you see after that?

Customer Replay

just firetrap only

Firetrap?

Customer Replay

firetv I hate spellcheck

Ok
Try to restart your TV again.

Customer Replay

hey, it’s ON! Thank you so much❤️

I’m glad I was able to get that sorted out for you. Is there anything else I can assist you with today?

Customer Replay

I can’t thank you enough, I’m so excited 😆

I am so pleased to see your issue got resolved!

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Comments

2 comments
Orion
Invalid Date
I had a similar issue, and a factory reset of the TV solved the problem for me. Just make sure to back up any important settings or data before proceeding.
Grace Evans
Invalid Date
I had a similar issue with my TV cursor. I had to update the software on my TV to fix the problem. Hopefully, that helps! 📺

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