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What other troubleshooting have you done so far?
tried rebooting and pushing button on remote that shows square with ears indicating live tv. Nothing works
Do you mean that after those steps the TV is black?
ihave checked connections and they are correct
yes it is black
Let’s again check if the input source is set correctly:
Most cable boxes connect to the TV via HDMI 1 or HDMI 2. Do not connect the set-top box or cable box to HDMI ARC since this port only works with audio devices such as sound bars or home theatre systems.
connected to htmi 2 and this turned t. Off and screen is black
Can you reconnect to HDMI 1?
turned tv back on but screen is still black. Yes can connect to hdmi 1
Let’s try to soft reset your TV. To do this please unplug your TV from the wall and wait 60 seconds. While unplugged, press and hold the power button on the TV for 30 seconds. After the minute is up, plug your TV back in.
that worked thank you
You're welcome!
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