Updated: March 12, 2023
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by Viktoriia Yushkevych
Tech Expert & Writer
375 resolved issues
Verified Expert in:
Smartphones, Tablets, Gadgets, Apps

I have Samsung smart tv with a fire stick remote I changed hmti channel to 2 and then normally fire stick connects streaming services

Now fire stick will not connect and shuts tv off. I have changed batteries. Please help

Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?

Customer Replay


Nice to meet you, *****!
What other troubleshooting have you done so far?

Customer Replay

tried rebooting and pushing button on remote that shows square with ears indicating live tv. Nothing works

Do you mean that after those steps the TV is black?


Customer Replay

ihave checked connections and they are correct
yes it is black

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Let’s again check if the input source is set correctly:

  1. Turn on your TV
  2. Press the Source or Input button on your remote control
  3. Select the desired input mode

Most cable boxes connect to the TV via HDMI 1 or HDMI 2. Do not connect the set-top box or cable box to HDMI ARC since this port only works with audio devices such as sound bars or home theatre systems.

Customer Replay

connected to htmi 2 and this turned t. Off and screen is black

Can you reconnect to HDMI 1?

Customer Replay

turned tv back on but screen is still black. Yes can connect to hdmi 1

Let’s try to soft reset your TV. To do this please unplug your TV from the wall and wait 60 seconds. While unplugged, press and hold the power button on the TV for 30 seconds. After the minute is up, plug your TV back in.

Customer Replay

that worked thank you

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You're welcome!
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