Hello, thank you for contacting Howly! I am here to help you today!
May I know your first name, please?
May I know your first name, please?
Customer Reply
*****
Nice to meet you, *****
Which account are you talking about?
Which account are you talking about?
Customer Reply
Sky Sport Now
Ok, *****
How long ago did you provide payment for that account?
How long ago did you provide payment for that account?
Customer Reply
I will need to look it up, I think October
Ok, John
So less then 1 year ago
So less then 1 year ago
Customer Reply
yes
OK
Can you try to log in to the Sky sport using this link: --> https://www.welcome.skysportnow.co.nz/
Can you try to log in to the Sky sport using this link: --> https://www.welcome.skysportnow.co.nz/
Customer Reply
comes up on my tablet yes, The TV has asked me for a sign in with code , this I can not get
Please follow this link: -->Â https://skysportnow.co.nz/tv-login
And enter the code form your screen
this should help you to log in to Sky Sport on your TV, *****
And enter the code form your screen
this should help you to log in to Sky Sport on your TV, *****
Customer Reply
have tryed this, can not find where to put in code, asks me for Email and pass word only??
One moment
Did you try to enter you email and password?
Did you try to enter you email and password?
Customer Reply
yes
And what do you have after that?
I mean, you don't have any options to enter that code. Do you?
I mean, you don't have any options to enter that code. Do you?
Customer Reply
no
correct
correct
OK, *****
I understand you
Are your TV and Cell connected to the same Wifi network?
I understand you
Are your TV and Cell connected to the same Wifi network?
Customer Reply
correct, till now worked fine, have had sky sport now for2 years
Ok, *****
Do you have Sky Sport Now app on your TV?
Do you have Sky Sport Now app on your TV?
Customer Reply
yes
Can you try to re-install it?
Customer Reply
Sorry do not knw how, maybe turn TV off and On
No
Can you tell me the model of your TV?
Can you tell me the model of your TV?
Customer Reply
Panasonic TH-65HX950Z
Ok, thank you *****
Hold a moment, please
From the Android TV Home screen, scroll down and select Settings . Under "Device," select Apps. Under "Downloaded apps," choose the app you want to remove. Select Uninstall OK.
Hold a moment, please
From the Android TV Home screen, scroll down and select Settings . Under "Device," select Apps. Under "Downloaded apps," choose the app you want to remove. Select Uninstall OK.
Customer Reply
doing my best this could take a while??
Take your time, *****
Let me know if something isn't clear, or if you would need assistance
Let me know if something isn't clear, or if you would need assistance
Customer Reply
can not find Device in set up??
Have you opened settings?
Customer Reply
have a MENU button, SETUP in the menu, Home Settings button
Press settings
Customer Reply
comes up with AUTO PIN = on
Got it. Open this link(also sign in to your account if required) -Â https://skysportnow.co.nz/tv-login
Insert this code - 474088
Insert this code - 474088
Customer Reply
Done, as before nowhere to put in code?? only asks for my Email and Password
thanks = done
thanks = done
You signed in to your sky app on tv now, right?
Customer Reply
Yes
Perfect :)
Is there anything else I can do for you today?
Is there anything else I can do for you today?
Customer Reply
No Thanks, I have to admit most Frustrating, thanks for Help :)
Thank you for chatting with us today!
We are available 24/7, you can refer your questions anytime. Have a nice one!
We are available 24/7, you can refer your questions anytime. Have a nice one!
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