Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?
*****
Nice to meet you, *****!
With the TV turned on, unplug it for 30 seconds, and then plug it back in.
ok
Please keep me apprised.
It’s saying hello Bonjour bad hola
sorry and hola
Wait a few seconds and let me know if it still stuck on this screen
Is it the first time you try to use your TV?
yes
Noted
Still on the Hello screen?
yes
Got you
Does anything happen if you press any buttons on the remote?
the volume and volume guide
Please try the Home button on remote
not changing
Noted
May I ask you to send me a photo of the TV screen?
Visitor uploaded: image.jpg
Type: image/jpeg
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Thank you!
And please send a photo of your remote
Visitor uploaded: image.jpg
Type: image/jpeg
Size: 3542491
THanks!
Using this button, please press up and down. Does anything change?
No just the power button and the +|- button work
I see
Point the remote at the remote control sensor on the TV. Next, press and hold the Return and Play/Pause buttons simultaneously for at least 3 seconds. Your TV will begin syncing with the Smart Remote. Then a message will appear, indicating that the remote is now connected to your TV.
got it
Is the remoted connected now? Did you get a message?
yes
Now, on the Hello screen, you can choose language using up and down buttons
And proceed with setup process
Got it
What do you see on screen now?
it’s proceeding with the setup looks like it wasn’t connected is downloading the updated software
Ok, good
Let me know when it is done and if you have any difficulties with further steps
4 mins
will do
Ok, keep me updated :)
So to keep this remote charged turn it over so the light can charge it
To charge the remote, plug one end of the cable into the remote's charging port, and then plug the other end into a port on the TV or into a Samsung wall charger adapter.
Got it
And you can also use a solar panel
It can be charged with both sun light and indoor light
ok
And you can see how much power the remote has by pressing Home and then navigating to Settings > General > Power and Energy Saving > Available Remote Battery.
I’m all set thanks a lot
Is there anything else I can do for you today?
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