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I have a problem with instagram on Huawei p40 lite
Short summary:
- Update the Instagram app: Make sure you have the latest version.
- Reinstall the app: Restart your phone, uninstall Instagram, then reinstall it.
- Clear Instagram's cache: Go to phone Settings > Apps > Instagram > Storage > Clear Cache.
- Check date/time settings: Ensure your phone's date and time are correct.
- Free up storage: Make sure your phone has sufficient storage space.
- Check for temporary ban: Open Instagram > Settings > Security > Access Data > Acknowledge any guideline violation messages.
- Access Instagram on a PC: Look for guideline violation messages on the web version and acknowledge them.
- Log out and log back in: If the issue persists, try this last step.
Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?
*****
Nice to meet you, *****!
How can I help you?
Instagram not showing my posts and followers - following in my profile
Could you, please, send me a screenshot of your account page?
Visitor uploaded Image.jpg
Type: image/jpeg
Size: 343043
What troubleshooting have you done so far?
What do u mean troubleshooting?
What have you tried to do to resolve your issue?
Restart my phone and install the app again
Got it.
Are you gonna fix it?
When did the problem occur?
Like a couple of hours
Like 10 hours before
Maybe less
Noted. Thank you, *****!
Will you fix it?
Can i do something to fix it or it will be permanently?
Let me see what I can do for you, sir.
Okay thanks
Is your Instagram app updated?
Yes
Noted.
When I m using the app from Chrome everything is showing to me
But in the app don't showing
It seems to me that there's some sort of a bug.
What is sort of a bug?
Are you using iPhone or Android.
Just a glitch, a temporary issue, that sort of things.
I am using android
Got it.
Have you tried clearing app's cache?
Will it be permanent?
How can I clear it?
What's the model of your phone?
Huawei p40 lite
- Press Settings.
- Press Apps & notifications.
- Press Apps.
- Press the required app.
- Press Storage.
Press CLEAR CACHE. - Press the Home key to return to the home screen.
It doesn't showing this option
Could you tell me, which option you mean?
To clear cache
Let us do it step by step:
- Press Settings.
- Press Apps & notifications.
Yes
- Press Apps.
- Press the required app.
- Press Storage.
And now the cache?
I find it
So nice!:)
Now, press the Home key to return to the home screen.
Doesn't fix it
Still the same. I see.
Could you send me a screenshot of this issue?
Just let me know how it looks from your side.
Visitor uploaded: Image.android.jpg
Type: image/jpeg
Size: 343043
I see.
Did you log out and log in?
Yes
Thanks.
At times, even incorrect date and time on your phone can cause the Instagram feed not updating issue. Make sure you set the right date and time.
To change the date and time on Android, go to phone Settings > System > Date & time. Set the correct details or enable the setting for Use network-provided time
It's correct time
I understand.
If your phone storage is almost full, you should free up space to make Instagram work normally.
It's not full
Thanks.
More often than not, the Instagram feed not loading issue happens because Instagram has banned you temporarily. You might have broken some guidelines or went against the Instagram rules.
To fix the issue, follow these steps:
- Open the Instagram app.
- Go to your profile screen and tap on the three-bar icon. Choose Settings.
- Go to Security followed by Access Data. Here you will see a message or warning that says something similar to ‘you have broken guidelines’.
Tap on Okay or Accept or Next to fix the feed problem.
How it goes?
Can instagram ban you permanently?
I can't find access data
Could you see a screenshot?
Unfortunately, Instagram can ban permanently per administration's decision.
Could you tell me how it goes?
Doesn't fixed
But how it's banned if I can login in my account?
If the above steps do not work, open Instagram on your PC. Make sure to open the Instagram website in a browser and not the app on your computer. Look for a warning or error banner that says guidelines broken.
You are not banned, you might have broken some guidelines or went against the Instagram rules.
Yes I used some instagram tags in some posts to grow my likes
Let us check everything!:)
If the above steps do not work, open Instagram on your PC. Make sure to open the Instagram website in a browser and not the app on your computer. Look for a warning or error banner that says guidelines broken.
Follow this please.
- On the Instagram website, click on your profile picture and choose Settings.
- Click on Privacy and security from the left sidebar. Click on Account data. Acknowledge or accept the warning that shows on the screen.
Cookies?
Do you see it on your screen now?
Yes
Send me a screenshot, please.
Visitor uploaded: Image.jpg
Type: image/jpeg
Size: 3763493
Click on OK or Accept.
Done
Please, check if it works.
Nahh
The same issue from my mobile
Please, try to log out and log in.
IT FIXED
THANK YOUUU!!
Is there anything else I can do for you today?
