I changed my Roku payment method and now I can't make my payment

Jolene Haston

Hello, thank you for contacting Howly! I am here to help you today!
May I know your first name, please?

Customer Replay

*****

Jolene Haston

Nice to meet you, *****!
Please describe your request with as many details as possible for me to get the whole picture of the situation.

Customer Replay

Well I downloaded Bally's sports and it runs through Roku and my bill was today but the card that I had before didn't have the funds to make the payment. So I changed my payment method so I can pay my bill but I don't know how to do it.

Jolene Haston

You would like to know how to pay through Roku. correct?

Customer Replay

Yes please

Jolene Haston

Could you please specify, what would you like to pay for?

Customer Replay

Bally's sports app payment

Jolene Haston

Understood.
Let me get back to you on this, and while I'm on it, please stay in the chat, thank you!
You would like to pay for a monthly subscription on Bally Sports, correct?

Customer Replay

Yes because I just downloaded it about 7 days which them days were free but my monthly payment was suppose to start today.

Jolene Haston

Got it, allow me a moment, please.
*****, please locate ' My Account' and after that ' subscription', press the subscription that you want and follow the on-screen instructions.

Customer Replay

Got it and thank you for your help.