Hello, thank you for using Howly. Iβll be happy to help you out! May I ask your name?
*****
Nice to meet you, *****!
What troubleshooting have you done so far?
I tried to reset password by entering date of birth and entering phone number
But I dont have the phone no more
Okay, got you. You can't log in to your account, correct?
I'm actually logged in but I cant but anything from the playstation store
Because it says enter password and I forgot it
Understood.
Have you tried to change your phone number?
I havent actually
Okay. Do you need my help with how to do it?
Yeah please
Could you please tell me what model of PlayStation you have? Is it PS4 or PS5?
Ps4
Thank you!
Your welcome
Okay, to change the phone number you need to log in to your PlayStation account on their website, before that you can change your password. Please go to: https://www.playstation.com/acct/management and type in your email address.
Yeah but my date of birth isn't right and my phone number I dont have the phonw
Please go to the link I send you and tap on "Trouble Signing In?" below the Next button.
Don't worry, I got you.
Let me know how everything is going. :)
Ok
Thank you :)
It says go to my gmail
Yes, please open your email account and find an email from PlayStation.
Then tap on the password reset link in it.
Keep me posted!
Ok
It says select a method
I dont have access to either method
Could you please send me a screenshot?
Do you need help with how to make a screenshot?
No its good
Okay. Take your time :)
Visitor uploaded: Screenshot.jpg
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Size: 116041
Could you please tap on that drop-down list and send me a screenshot?
I'm sorry what drop down list
It's the list where you see your phone number option.
Yes
Visitor uploaded: Screenshot.jpg
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Size: 123536
Its only one number
Okay, do you know the date of birth that is linked to your PS account?
Honestly I don't
I guess when I made i put something that wasn't my birth
Why did you do that?
I dont know
Could you please tell me, do you have an Electronic Arts account?
Yeah I do
Great!
Do you remember your password to it?
I am going to the ea website and try to sign in
I'll be right back
Thank you!
Take your time :)
Thank you
Just to let you know, I'm here if you need me :)
Thank you
I'm sorry I cant log in
Could you please describe to me what troubles you have when you try to log in?
For my ea account the gmail I put it dont want to work
Could you please send me a screenshot?
I put that gmail and it says it not the right one
Visitor uploaded: image.jpg
Type: image/jpeg
Size: 3756649
Is this screen what you see now, *****?
Yeah
You are trying to log in on your phone, but you are logged in on your other device correct?
Yes
Could you please go to this page: https://www.ea.com/ then tap on the picture of the account and then tap on the Google icon?
Yes
Thank you! Take your time :)
Thank you
I did it
Great!
Could you please send me a screenshot?
Yes
Visitor uploaded: Screenshot.jpg
Type: image/jpeg
Size: 136410
Good! Please remember your date of birth and return to the reset password link in your email.
Ok I'll try now
Thank you! Keep me posted :)
Thank you so much
It worked
Great!
Do you still need help with changing your phone number?
Yes please
Follow these instructions, please:
Let me know how everything is going. ;)
Thank you
Anytime!
Okay I'm going to try it
Take your time!
Thank you
Is the problem resolved?
I'm still doing it
Okay, keep me posted :)
Thank you
Did you change your phone number?
Yes
Great! π
Is there anything else I can do for you today?
I appreciate your support
Thank you
Anytime :)
Do you have any additional questions I can help you with?
I'm okay
Got it.
Thank you for chatting with us today!
We are available 24/7, you can refer your questions anytime. Have a nice one!
Have a good one
Thank you! π
No problem
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