Updated: March 16, 2023
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by Ivy Davis
Tech Expert & Writer
462 resolved issues

I can't reset my playstation password

author

Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?

Customer Replay

*****

author

Nice to meet you, *****!
What troubleshooting have you done so far?

Customer Replay

I tried to reset password by entering date of birth and entering phone number
But I dont have the phone no more

author

Okay, got you. You can't log in to your account, correct?

Customer Replay

I'm actually logged in but I cant but anything from the playstation store
Because it says enter password and I forgot it

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author

Understood.
Have you tried to change your phone number?

Customer Replay

I havent actually

author

Okay. Do you need my help with how to do it?

Customer Replay

Yeah please

author

Could you please tell me what model of PlayStation you have? Is it PS4 or PS5?

Customer Replay

Ps4

image

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author


Thank you!

Customer Replay

Your welcome

author

Okay, to change the phone number you need to log in to your PlayStation account on their website, before that you can change your password. Please go to: https://www.playstation.com/acct/management and type in your email address.

Customer Replay

Yeah but my date of birth isn't right and my phone number I dont have the phonw

author

Please go to the link I send you and tap on "Trouble Signing In?" below the Next button.
Don't worry, I got you.
Let me know how everything is going. :)

Customer Replay

Ok

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author

Thank you :)

Customer Replay

It says go to my gmail

author

Yes, please open your email account and find an email from PlayStation.
Then tap on the password reset link in it.
Keep me posted!

Customer Replay

Ok
It says select a method
I dont have access to either method

author

Could you please send me a screenshot?
Do you need help with how to make a screenshot?

Customer Replay

No its good

author

Okay. Take your time :)

Customer Replay

Visitor uploaded: Screenshot.jpg
Type: image/jpeg
Size: 116041

author

Could you please tap on that drop-down list and send me a screenshot?

Customer Replay

I'm sorry what drop down list

author

It's the list where you see your phone number option.

Customer Replay

Yes
Visitor uploaded: Screenshot.jpg
Type: image/jpeg
Size: 123536
Its only one number

author

Okay, do you know the date of birth that is linked to your PS account?

Customer Replay

Honestly I don't
I guess when I made i put something that wasn't my birth

author

Why did you do that?

Customer Replay

I dont know

author

Could you please tell me, do you have an Electronic Arts account?

Customer Replay

Yeah I do

author

Great!
Do you remember your password to it?

Customer Replay

I am going to the ea website and try to sign in
I'll be right back

author

Thank you!
Take your time :)

Customer Replay

Thank you

author

Just to let you know, I'm here if you need me :)

Customer Replay

Thank you
I'm sorry I cant log in

author

Could you please describe to me what troubles you have when you try to log in?

Customer Replay

For my ea account the gmail I put it dont want to work

author

Could you please send me a screenshot?

Customer Replay

I put that gmail and it says it not the right one
Visitor uploaded: image.jpg
Type: image/jpeg
Size: 3756649

author

Is this screen what you see now, *****?

Customer Replay

Yeah

author

You are trying to log in on your phone, but you are logged in on your other device correct?

Customer Replay

Yes

author

Could you please go to this page: https://www.ea.com/ then tap on the picture of the account and then tap on the Google icon?

Customer Replay

Yes

author

Thank you! Take your time :)

Customer Replay

Thank you
I did it

author

Great!
Could you please send me a screenshot?

Customer Replay

Yes
Visitor uploaded: Screenshot.jpg
Type: image/jpeg
Size: 136410

author

Good! Please remember your date of birth and return to the reset password link in your email.

Customer Replay

Ok I'll try now

author

Thank you! Keep me posted :)

Customer Replay

Thank you so much
It worked

author

Great!
Do you still need help with changing your phone number?

Customer Replay

Yes please

author

Follow these instructions, please:

  1. Go to the Account Management section.
  2. Click on Security from the left pane.
  3. Click on Edit for the Mobile Number option.
  4. Enter the desired phone number in place of the current one and click on Continue.
  5. Enter the verification code received on your number and click on Verify.
  6. Click on OK to complete the process.


Let me know how everything is going. ;)

Customer Replay

Thank you

author

Anytime!

Customer Replay

Okay I'm going to try it

author

Take your time!

Customer Replay

Thank you

author

Is the problem resolved?

Customer Replay

I'm still doing it

author

Okay, keep me posted :)

Customer Replay

Thank you

author

Did you change your phone number?

Customer Replay

Yes

author

Great! πŸ˜„
Is there anything else I can do for you today?

Customer Replay

I appreciate your support
Thank you

author

Anytime :)
Do you have any additional questions I can help you with?

Customer Replay

I'm okay

author

Got it.
Thank you for chatting with us today!
We are available 24/7, you can refer your questions anytime. Have a nice one!

Customer Replay

Have a good one

author

Thank you! 😊

Customer Replay

No problem

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