Updated: March 27, 2023
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by Jessica Miller
Tech Expert & Writer
667 resolved issues

I can't get a picture on HULU & freevee

I have a fire tv stick 4k max. Received 2 wks at and installed last Thursday night. The sound is good.

Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?

Customer Replay


Nice to meet you, *****!
Disconnect the Fire TV device from the HDMI port then plug it back in. Try replacing your HDMI cable or HDMI hub with a new one. Use a High-Speed HDMI cable for streaming titles in 4K Ultra HD. Match your remote's source or input button to the HDMI port that your Fire TV is plugged into.

Customer Replay

We're trying it out now. It's the free her & Hulu apps

Let me know when you are done.

Customer Replay

Still no picture just sound

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Is it only on these apps or the whole TV?

Customer Replay

just these
Things are working on the bedroom
can someone call us

Currently, we don't have an option to communicate via calls. However, I am ready to tackle this problem with you right now via chat.
Please restart the Firestick and update the Hulu app. Here’s how to do it:


Customer Replay
  1. Click on the Home Button for 10 seconds, and choose My Fire TV. Now click on Restart, and wait for a minute.
  2. Click on the Search icon and type Hulu using the remote as the Firestick restarts. Select Update, and wait for a few seconds.

Please notify me about the result.

Alexa says we don't have my fire tv nor does it show up. Alexa was asked to restart fire stick

Customer Replay

Do you mean that you do not have a fire TV at all?

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how there isn't a fire tv selection to choose

Customer Replay

I cannot say that, if you do have it, then it should be there.

Thank you, we were able to restart. Picture now showing. Thank you

Customer Replay

You're welcome!
I’m glad I was able to get that sorted out for you. Is there anything else I can assist you with today?

no thank you.

Customer Replay

We are glad that you have resolved your issue using Howly!

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