Updated: March 17, 2023
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by Judi Perez
Tech Expert & Writer
589 resolved issues

I can’t connect to my Netflix

I have restarted both my TV and and streaming network but to no avail
author

Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?

Customer Replay

*****

author

Nice to meet you, *****!
Could you tell me what device you are trying to connect to Netfilx?

image

Customer Replay

Hisense TV

author

Thank you for the answer, *****!
Could you tell me if you were using Netflix before?

Customer Replay

I recently joined and yesterday it was working perfectly well
am very certain it’s not the internet because I can access my YouTube and other thing’s perfectly

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author

Could you tell me what you see when you try to open your Netflix app on your TV?

Customer Replay

Visitor uploaded: image.jpg
Type: image/jpeg
Size: 2717886

author

Thank you for the info, *****!
Could we try to restart your TV again, just to be sure, are you agree?

Customer Replay

How should I do that
what could be the issue?
is it anything you can help with remotely?

author

Issue could be connected with your overcrowded TV RAM
Please, unplug your TV for 3 min and then plug it in back
Currently, we cannot connect to your TV remotely
Let us try to fix it via the chat first, please

Customer Replay

overcrowded with what?
I have unplugged my TV

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author

RAM stands for random-access memory
Thank you! Let us wait for 3 min

Customer Replay

Sure

author

Keep me posted

Customer Replay

sure

Customer Replay

its the same

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author

Understood.
Could you please open the Netflix app on your TV and then :
If the network check is successful yet the error has not been resolved, click on More Details on the screen to load Netflix settings
Scroll down to the Get Help option
Select Reload Netflix and press OK

Customer Replay

okay
on it

author

Great! Let me know how it goes!

Customer Replay

its reset
Do I have to sign in again

author

Can you please send me a screenshot of your TV screen?
Yes please!

Customer Replay

Its loading
waiting to be guided
Visitor uploaded: image.jpg
Type: image/jpeg
Size: 3392461

author

Please press "Sign in".

Customer Replay

Okay
from web or the Tv

author

The TV please!

Customer Replay

I am trying to login

Customer Replay

I have managed

author

Did it work out for you?

Customer Replay

Thank-you so much for you prompt response and assistance

author

I'm very glad it worked out for you.
Is there anything else I can do for you today?

Customer Replay

No thanks

author

I am so pleased to see your issue got resolved!

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Our expert Judi is online and ready to resolve your issues
589 resolved issues
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