Updated: March 17, 2023
Was it helpful?
by Judi Perez
Tech Expert & Writer
589 resolved issues

I can’t connect to my Netflix

I have restarted both my TV and and streaming network but to no avail

Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?

Customer Replay


Nice to meet you, *****!
Could you tell me what device you are trying to connect to Netfilx?


Customer Replay

Hisense TV

Thank you for the answer, *****!
Could you tell me if you were using Netflix before?

Customer Replay

I recently joined and yesterday it was working perfectly well
am very certain it’s not the internet because I can access my YouTube and other thing’s perfectly

banner 3

Could you tell me what you see when you try to open your Netflix app on your TV?

Customer Replay

Visitor uploaded: image.jpg
Type: image/jpeg
Size: 2717886

Thank you for the info, *****!
Could we try to restart your TV again, just to be sure, are you agree?

Customer Replay

How should I do that
what could be the issue?
is it anything you can help with remotely?

Issue could be connected with your overcrowded TV RAM
Please, unplug your TV for 3 min and then plug it in back
Currently, we cannot connect to your TV remotely
Let us try to fix it via the chat first, please

Customer Replay

overcrowded with what?
I have unplugged my TV

banner 6

RAM stands for random-access memory
Thank you! Let us wait for 3 min

Customer Replay


Keep me posted

Customer Replay


Customer Replay

its the same

banner 9

Could you please open the Netflix app on your TV and then :
If the network check is successful yet the error has not been resolved, click on More Details on the screen to load Netflix settings
Scroll down to the Get Help option
Select Reload Netflix and press OK

Customer Replay

on it

Great! Let me know how it goes!

Customer Replay

its reset
Do I have to sign in again

Can you please send me a screenshot of your TV screen?
Yes please!

Customer Replay

Its loading
waiting to be guided
Visitor uploaded: image.jpg
Type: image/jpeg
Size: 3392461

Please press "Sign in".

Customer Replay

from web or the Tv

The TV please!

Customer Replay

I am trying to login

Customer Replay

I have managed

Did it work out for you?

Customer Replay

Thank-you so much for you prompt response and assistance

I'm very glad it worked out for you.
Is there anything else I can do for you today?

Customer Replay

No thanks

I am so pleased to see your issue got resolved!

Get answers until you're satisfied
14 verified experts are online now
Expert's Assistant
Ask your question here
Share on:
Copy to clipbord
Was it helpful?
Howly expert is ready to help you with your TV problem

No comments yet...

What about starting a discussion? Be the first to share your thoughts!

Write a comment

We use cookies to improve your browsing experience on our site, show personalized content and targeted ads, and analyze site traffic.
More info