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I can’t connect to my Netflix
Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?
*****
Nice to meet you, *****!
Could you tell me what device you are trying to connect to Netfilx?
Hisense TV
Thank you for the answer, *****!
Could you tell me if you were using Netflix before?
I recently joined and yesterday it was working perfectly well
am very certain it’s not the internet because I can access my YouTube and other thing’s perfectly
Could you tell me what you see when you try to open your Netflix app on your TV?
Visitor uploaded: image.jpg
Type: image/jpeg
Size: 2717886
Thank you for the info, *****!
Could we try to restart your TV again, just to be sure, are you agree?
How should I do that
what could be the issue?
is it anything you can help with remotely?
Issue could be connected with your overcrowded TV RAM
Please, unplug your TV for 3 min and then plug it in back
Currently, we cannot connect to your TV remotely
Let us try to fix it via the chat first, please
overcrowded with what?
I have unplugged my TV
RAM stands for random-access memory
Thank you! Let us wait for 3 min
Sure
Keep me posted
sure
Thanks
its the same
Understood.
Could you please open the Netflix app on your TV and then :
If the network check is successful yet the error has not been resolved, click on More Details on the screen to load Netflix settings
Scroll down to the Get Help option
Select Reload Netflix and press OK
okay
on it
Great! Let me know how it goes!
its reset
Do I have to sign in again
Can you please send me a screenshot of your TV screen?
Yes please!
Its loading
waiting to be guided
Visitor uploaded: image.jpg
Type: image/jpeg
Size: 3392461
Please press "Sign in".
Okay
from web or the Tv
The TV please!
I am trying to login
Okay
I have managed
Did it work out for you?
Thank-you so much for you prompt response and assistance
I'm very glad it worked out for you.
Is there anything else I can do for you today?
No thanks
I am so pleased to see your issue got resolved!
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