Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?
Customer Reply
*****
Nice to meet you, *****!
Could you tell me what device you are trying to connect to Netfilx?
Could you tell me what device you are trying to connect to Netfilx?
Customer Reply
Hisense TV
Thank you for the answer, *****!
Could you tell me if you were using Netflix before?
Could you tell me if you were using Netflix before?
Customer Reply
I recently joined and yesterday it was working perfectly well
am very certain it’s not the internet because I can access my YouTube and other thing’s perfectly
am very certain it’s not the internet because I can access my YouTube and other thing’s perfectly
Could you tell me what you see when you try to open your Netflix app on your TV?
Customer Reply
Visitor uploaded: image.jpg
Type: image/jpeg
Size: 2717886
Type: image/jpeg
Size: 2717886
Thank you for the info, *****!
Could we try to restart your TV again, just to be sure, are you agree?
Could we try to restart your TV again, just to be sure, are you agree?
Customer Reply
How should I do that
what could be the issue?
is it anything you can help with remotely?
what could be the issue?
is it anything you can help with remotely?
Issue could be connected with your overcrowded TV RAM
Please, unplug your TV for 3 min and then plug it in back
Currently, we cannot connect to your TV remotely
Let us try to fix it via the chat first, please
Please, unplug your TV for 3 min and then plug it in back
Currently, we cannot connect to your TV remotely
Let us try to fix it via the chat first, please
Customer Reply
overcrowded with what?
I have unplugged my TV
I have unplugged my TV
RAM stands for random-access memory
Thank you! Let us wait for 3 min
Thank you! Let us wait for 3 min
Customer Reply
Sure
Keep me posted
Customer Reply
sure
Thanks
Customer Reply
its the same
Understood.
Could you please open the Netflix app on your TV and then :
If the network check is successful yet the error has not been resolved, click on More Details on the screen to load Netflix settings
Scroll down to the Get Help option
Select Reload Netflix and press OK
Could you please open the Netflix app on your TV and then :
If the network check is successful yet the error has not been resolved, click on More Details on the screen to load Netflix settings
Scroll down to the Get Help option
Select Reload Netflix and press OK
Customer Reply
okay
on it
on it
Great! Let me know how it goes!
Customer Reply
its reset
Do I have to sign in again
Do I have to sign in again
Can you please send me a screenshot of your TV screen?
Yes please!
Yes please!
Customer Reply
Its loading
waiting to be guided
Visitor uploaded: image.jpg
Type: image/jpeg
Size: 3392461
waiting to be guided
Visitor uploaded: image.jpg
Type: image/jpeg
Size: 3392461
Please press "Sign in".
Customer Reply
Okay
from web or the Tv
from web or the Tv
The TV please!
Customer Reply
I am trying to login
Okay
Customer Reply
I have managed
Did it work out for you?
Customer Reply
Thank-you so much for you prompt response and assistance
I'm very glad it worked out for you.
Is there anything else I can do for you today?
Is there anything else I can do for you today?
Customer Reply
No thanks
I am so pleased to see your issue got resolved!
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