Updated: April 29, 2023
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by Yelyzaveta Tsyplenko
Tech Expert & Writer
506 resolved issues

I cannot receive my hotmail emails

Short summary:

  1. Open your Hotmail email account in your web browser.
  2. At the top of the page, select "Settings" and then click on "View all Outlook settings."
  3. Select "Mail" and then click on "Forwarding."
  4. If you see that your emails are being forwarded to your wife's email account, deselect the "Enable forwarding" checkbox at the top.
  5. Click on "Save" and then reload the page.
  6. Try sending an email to yourself or ask someone to send you an email to test if you can receive emails again.

Hello, thank you for using Howly.
Could you clarify: are you using a desktop email app or you are using a web-version of Hotmail?


Customer Replay

it's on my laptop
emails my wife sends me appear to be going to her email and I'm getting none.

Are you accessing your email via a desktop app or through your web browser?

Customer Replay

web browser

Ok, got you.
Does that happen only with emails that your wife sends to you, or with all emails in general?

Customer Replay

even ones I send myself are going to her. her email is the backup email for my account..
plus ones from other people do not come to me.

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Do you have your email opened now?

Customer Replay

my paypal for this session went to het email, not mine.
yes my email account is open

Top answer

Ok, good.
At the top of the page, select Settings > View all Outlook settings.
Then select Select Mail > Forwarding and tell me what you see there.

Customer Replay

it.s telling me it's forwarding to her email account.

Ok, do you have "Stop forwarding" button there?

Customer Replay

no but I can stop it by unchecking enable forwarding

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Top answer
  • You need to deselect the "Enable forwarding" tickbox at the top.
  • Then press "Save" and reload the page.
  • And try to send an email.
Customer Replay

everything appears to be working again

I am glad to hear that!

Customer Replay

ok thanks

Thank you!
Is there anything else I can do for you today?

Customer Replay

closing now

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