I cannot log into my apple account

Nice to meet you, *****!
Can you please provide me with your email address attached to your Apple ID?

Thank you.
Do you recognize this phone number: *****?

Great.
https://iforgot.apple.com/uk/password/verify/appleid - Please follow the link at the beginning of this message to restore the Apple ID.
You need to enter your email and the characters to proceed.

Apple ID is your *****@gmail.com email address, it is the same. 😊

Keep me updated.

You changed the password already?

Great. Try to log in to your account with a new password now.

Can you please specify where did you have issues with login to your Apple account?

Sure, take your time.😊

Nicely done!

Can you please tell why you were thinking your account got hacked?

Understood.
Did you request the refund?

Great.

In that case, you should be okay. You can set-up the two-factor authentication to secure your account.

Do you have iPhone/iPad?

Please follow these steps:

• Go to Settings > [your name] > Password & Security.
• Tap Turn On Two-Factor Authentication.
• Tap Continue.
• Enter the phone number where you want to receive verification
  codes when you sign in. You can choose to receive the codes by text message or automated phone call.
• Tap Next.
• Enter the verification code to verify your phone number and turn on two-factor authentication.

I’m glad I was able to get that sorted out for you. Is there anything else I can assist you with today?