Created: November 17, 2022

I cannot log into my apple account

I have been hacked and spent an hour on the phone with apple. They told me to get ahold of you to change my apple id
Last Edit: November 23, 2022
Mykola Hezhoian
Mykola Hezhoian Tech Expert & Writer
Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?
Customer Reply
*****
Mykola Hezhoian
Mykola Hezhoian Tech Expert & Writer
Nice to meet you, *****!
Can you please provide me with your email address attached to your Apple ID?
Customer Reply
*****@gmail.com
Mykola Hezhoian
Mykola Hezhoian Tech Expert & Writer
Thank you.
Do you recognize this phone number: *****?
Customer Reply
yes
Mykola Hezhoian
Mykola Hezhoian Tech Expert & Writer
Great.
https://iforgot.apple.com/uk/password/verify/appleid - please follow the link at the beginning of this message to restore the Apple ID.
You need to enter your email and the characters to proceed.
Customer Reply
it is only asking me for my apple id
Can I verify my apple ID with?
Mykola Hezhoian
Mykola Hezhoian Tech Expert & Writer
Apple ID is your *****@gmail.com email address, it is the same. 😊
Customer Reply
That is odd
Mykola Hezhoian
Mykola Hezhoian Tech Expert & Writer
Keep me updated.
Customer Reply
Ok. I just updated it
Mykola Hezhoian
Mykola Hezhoian Tech Expert & Writer
You changed the password already?
Customer Reply
yes. on my phone
Mykola Hezhoian
Mykola Hezhoian Tech Expert & Writer
Great. Try to log in to your account with a new password now.
Customer Reply
on what site?
Mykola Hezhoian
Mykola Hezhoian Tech Expert & Writer
Can you please specify where did you have issues with login to your Apple account?
Customer Reply
signing into apple
I will try that
Mykola Hezhoian
Mykola Hezhoian Tech Expert & Writer
Sure, take your time.😊
Customer Reply
I am in
Mykola Hezhoian
Mykola Hezhoian Tech Expert & Writer
Nicely done!
Customer Reply
Thank you, I think I am done?
Mykola Hezhoian
Mykola Hezhoian Tech Expert & Writer
Can you please tell why you were thinking your account got hacked?
Customer Reply
My account kept showing an email that I did not recognize and this is the 3rd time that my debit card has had multiple charges from apple.com that were not mine
Mykola Hezhoian
Mykola Hezhoian Tech Expert & Writer
Understood.
Did you request the refund?
Customer Reply
yes. It will take 48 hours.
Mykola Hezhoian
Mykola Hezhoian Tech Expert & Writer
Great.
Customer Reply
Thank you.
Mykola Hezhoian
Mykola Hezhoian Tech Expert & Writer
In that case, you should be okay. You can set-up the two-factor authentication to secure your account.
Customer Reply
How?
Mykola Hezhoian
Mykola Hezhoian Tech Expert & Writer
Do you have iPhone/iPad?
Customer Reply
yes
Mykola Hezhoian
Mykola Hezhoian Tech Expert & Writer
Please follow these steps:
Go to Settings > [your name] > Password & Security.
Tap Turn On Two-Factor Authentication.
Tap Continue.
Enter the phone number where you want to receive verification codes when you sign in. You can choose to receive the codes by text message or automated phone call.
Tap Next.
Enter the verification code to verify your phone number and turn on two-factor authentication.
Customer Reply
thank you
Mykola Hezhoian
Mykola Hezhoian Tech Expert & Writer
I’m glad I was able to get that sorted out for you. Is there anything else I can assist you with today?
Customer Reply
No thank you
Mykola Hezhoian
Mykola Hezhoian Tech Expert & Writer
Thank you for chatting with us today!
We are available 24/7, you can refer your questions anytime.