Updated: April 03, 2023
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by Mykola Hezhoian
Tech Expert & Writer
488 resolved issues

I cannot log into my apple account

I have been hacked and spent an hour on the phone with apple. They told me to get ahold of you to change my apple id

Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?

Customer Replay


Nice to meet you, *****!
Can you please provide me with your email address attached to your Apple ID?


Customer Replay


Thank you.
Do you recognize this phone number: *****?

Customer Replay


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https://iforgot.apple.com/uk/password/verify/appleid - Please follow the link at the beginning of this message to restore the Apple ID.
You need to enter your email and the characters to proceed.

Customer Replay

it is only asking me for my apple id
Can I verify my apple ID with?

Apple ID is your *****@gmail.com email address, it is the same. 😊

Customer Replay

That is odd

Keep me updated.

Customer Replay

Ok. I just updated it

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You changed the password already?

Customer Replay

yes. on my phone

Great. Try to log in to your account with a new password now.

Customer Replay

on what site?

Can you please specify where did you have issues with login to your Apple account?

Customer Replay

signing into apple
I will try that

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Sure, take your time.😊

Customer Replay

I am in

Nicely done!

Customer Replay

Thank you, I think I am done?

Can you please tell why you were thinking your account got hacked?

Customer Replay

My account kept showing an email that I did not recognize and this is the 3rd time that my debit card has had multiple charges from apple.com that were not mine

Did you request the refund?

Customer Replay

yes. It will take 48 hours.

Customer Replay

Thank you.

In that case, you should be okay. You can set-up the two-factor authentication to secure your account.

Customer Replay


Do you have iPhone/iPad?

Customer Replay


Please follow these steps:

  • Go to Settings > [your name] > Password & Security.
  • Tap Turn On Two-Factor Authentication.
  • Tap Continue.
  • Enter the phone number where you want to receive verification
    codes when you sign in. You can choose to receive the codes by text message or automated phone call.
  • Tap Next.
  • Enter the verification code to verify your phone number and turn on two-factor authentication.
Customer Replay

thank you

I’m glad I was able to get that sorted out for you. Is there anything else I can assist you with today?

Customer Replay

No thank you

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