Hello, thank you for using Howly. Iβll be happy to help you out! May I ask your name?
*****
Nice to meet you, *****!
Can you please provide me with your email address attached to your Apple ID?
*****@gmail.com
Thank you.
Do you recognize this phone number: *****?
yes
Great.
https://iforgot.apple.com/uk/password/verify/appleid - Please follow the link at the beginning of this message to restore the Apple ID.
You need to enter your email and the characters to proceed.
it is only asking me for my apple id
Can I verify my apple ID with?
Apple ID is your *****@gmail.com email address, it is the same. π
That is odd
Keep me updated.
Ok. I just updated it
You changed the password already?
yes. on my phone
Great. Try to log in to your account with a new password now.
on what site?
Can you please specify where did you have issues with login to your Apple account?
signing into apple
I will try that
Sure, take your time.π
I am in
Nicely done!
Thank you, I think I am done?
Can you please tell why you were thinking your account got hacked?
My account kept showing an email that I did not recognize and this is the 3rd time that my debit card has had multiple charges from apple.com that were not mine
Understood.
Did you request the refund?
yes. It will take 48 hours.
Great.
Thank you.
In that case, you should be okay. You can set-up the two-factor authentication to secure your account.
How?
Do you have iPhone/iPad?
yes
Please follow these steps:
thank you
Iβm glad I was able to get that sorted out for you. Is there anything else I can assist you with today?
No thank you
Thank you for chatting with us today!
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