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I cannot find my excel files on my Google
Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?
*****
Nice to meet you, *****!
Would you be so kind to tell me more about that issue? Are you trying to find your file on your Google Drive or do you want to find it on Google Sheets?
my Google Drive
Ok
To find files Drive, filter your search results.
- Open the Google Drive app.
- At the top, tap Search Drive.
- Choose from the following options: File types: Excel (or documents)
And let me know if any of the steps are not quite clear.
I'll be happy to clarify them for you!
I entered everything and got nowhere
Ok
Can you tell me what you see when you're logged in to Google Drive
All trying to sell me something
What do you mean?
When I enter Search Drive it goes nowhere so I enter Excel and I get ads
Ok, *****
Can you go to this https://drive.google.com/
And log in to your account
Then tell me what you see there
I see my files
Ok, do you see all your files?
Yes How do I store them so I can find them again?
What do you mean?
Should I go in with https://drive.google.com/ each time?
Yes
Or you can use the app on your phone (if you want to access your files on your smartphone)
Thank you
I’m glad I was able to get that sorted out for you. Is there anything else I can assist you with today?
No You have been a big help
I am so pleased to see your issue got resolved!
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