
Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?
Customer Reply
*****

Nice to meet you, *****!
What troubleshooting have you done so far?
What troubleshooting have you done so far?
Customer Reply
None not tech savy
Customer Reply
Chromecast is plugged in to TV and this sign comes up
Visitor uploaded: 20230123_131834.jpg
Type: image/jpeg
Size: 1909830
Visitor uploaded: 20230123_131834.jpg
Type: image/jpeg
Size: 1909830

Thank you!
Please do the following:
Step 1. Reboot the following devices: Wi-Fi router
Unplug the power source for ~1 minute before plugging back in
Note: If you're unable to set up using the Netgear Nighthawk router, then you may need to:
Disable Access Control
Enable the option "Allow guests to see each other and access my local network" in the "Guest Network Setup"
Chromecast device
Disconnect the power cable from the Chromecast device
Reconnect the power cable back into the Chromecast device
Please let me know when you are done.
Please do the following:
Step 1. Reboot the following devices: Wi-Fi router
Unplug the power source for ~1 minute before plugging back in
Note: If you're unable to set up using the Netgear Nighthawk router, then you may need to:
Disable Access Control
Enable the option "Allow guests to see each other and access my local network" in the "Guest Network Setup"
Chromecast device
Disconnect the power cable from the Chromecast device
Reconnect the power cable back into the Chromecast device
Please let me know when you are done.
Customer Reply
Yes still say same as screen shot .

Step 2. Turn Wi-Fi off and on from the mobile device you're using to set up the Chromecast device.
Step 3. If you have a dual-band router, try setting up Chromecast on either the 2.4GHz or 5GHz bands.
Step 3 means "try different networks".
Step 3. If you have a dual-band router, try setting up Chromecast on either the 2.4GHz or 5GHz bands.
Step 3 means "try different networks".
Customer Reply
A picture came up on TV screen but go and screen shot came back

After the next steps?
Customer Reply
Ok all is good connected 👍 👌

I’m glad I was able to get that sorted out for you. Before you go, is there anything else I can assist you with today?
Customer Reply
Thank you very much appreciated .

You are most welcome, *****!
Thank you for chatting with us today!
We are available 24/7, you can refer your questions anytime. Have a nice one!
Thank you for chatting with us today!
We are available 24/7, you can refer your questions anytime. Have a nice one!
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