I cannot connect chromecast to LG TV

Anna Chernetska

Hello, thank you for using Howly.
What troubleshooting have you done so far?

Customer Replay

None not tech savy

Anna Chernetska

I see.
Are you using the Chromecast App or do you have an external device?

Customer Replay

Chromecast is plugged in to TV and this sign comes up
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Anna Chernetska

Thank you!
Please do the following:
Step 1. Reboot the following devices: Wi-Fi router
Unplug the power source for ~1 minute before plugging back in
Note: If you're unable to set up using the Netgear Nighthawk router, then you may need to:
Disable Access Control
Enable the option "Allow guests to see each other and access my local network" in the "Guest Network Setup"
Chromecast device
Disconnect the power cable from the Chromecast device
Reconnect the power cable back into the Chromecast device
Please let me know when you are done.

Customer Replay

Yes still say same as screen shot .

Anna Chernetska

Step 2. Turn Wi-Fi off and on from the mobile device you're using to set up the Chromecast device.
Step 3. If you have a dual-band router, try setting up Chromecast on either the 2.4GHz or 5GHz bands.
Step 3 means "try different networks".

Customer Replay

A picture came up on TV screen but go and screen shot came back

Anna Chernetska

After the next steps?

Customer Replay

Ok all is good connected 👍 👌

Anna Chernetska

I’m glad I was able to get that sorted out for you. Before you go, is there anything else I can assist you with today?

Customer Replay

Thank you very much appreciated .