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I can’t watch anything on my Tv on Paramount plus
Hello, thank you for using Howly.
What troubleshooting have you done so far to resolve the issue with the error?
I have restated our internet router, turned Tv on and off, signed out then signed back on.
Noted. Could you provide the model of your TV and it's brand?
Sony Bravia 4K VH2
*****, let's try to clear the app data and cache
How ??
Please follow these steps:
- Click on the Home button on your remote
- Next, navigate to the Apps menu
- Find the Paramount Plus App
Done
- Now click on the App and choose the Info option
- You may need to hold down the Ok or Enter button to open see the Info menu
It has a view details option not info option ?
Ok, choose View details then
What options do you see next?
update or uninstall
No other options?
rate this app
Ok, no worries. Leave that menu. Open settings on your TV, please
Then - choose Apps menu or All Apps, it may depend on the version of OS installed
Done
- Select the Paramount Plus app
- Select Clear cache then OK.
- If the issue is still not resolved, try the following steps.
- Select Clear data then OK.
done
Both steps are done now, right?
yes
Good. Now restart the TV and try to watch Paramount plus again, *****
Still the sane 6330 error ?
Got you. Let's try to reinstall the App now
How
Actually, you mentioned there was a Reinstall option, we will use this option
Please follow these steps:
- Click on the Home button on your remote
- Next, navigate to the Apps menu
- Find the Paramount plus App
- Choose View Details
- Update the App
Perfect, it’s now working. Thank you 👍
I am glad the issue was resolved!
Do you have any additional questions I can help you with?
Ok, all done and now working again. Thank you very much for your help.
That’s all, thank you
Thank you for choosing our service!
If you have any additional questions, don't hesitate to contact us anytime. Have a nice one!
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