Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?
Customer Reply
*****
Nice to meet you, *****!
Please, try to reset your password:
1. Go to the Password assistance page - https://www.amazon.com/gp/css/account/forgot-password/email.html
2. When prompted, enter the email address or mobile phone number associated with your Amazon account and select Continue.
3. They'll send you an email or SMS (depending on the verification method you've chosen) containing a One Time Password (OTP), to authenticate your request.
4. Enter the OTP you received and select Continue.
5. Create a new password.
As soon as you've created a new password, it's active. Your new password is for all Amazon-related accounts associated with the same email address.
Please, try to reset your password:
1. Go to the Password assistance page - https://www.amazon.com/gp/css/account/forgot-password/email.html
2. When prompted, enter the email address or mobile phone number associated with your Amazon account and select Continue.
3. They'll send you an email or SMS (depending on the verification method you've chosen) containing a One Time Password (OTP), to authenticate your request.
4. Enter the OTP you received and select Continue.
5. Create a new password.
As soon as you've created a new password, it's active. Your new password is for all Amazon-related accounts associated with the same email address.
Customer Reply
Thanks, this may take a few minutes
You're welcome!
I'll wait you here
I'll wait you here
Customer Reply
Changed password, however, tried to open the Amazon Prime app on the LG TV but still asks me to still enter a code on amazon.co,uk/mytv. Just going onto the website doesn't show a clear path for this but there are links on the web that asks you to log in and then enter the code so had to do a bit more.
Got it
So, at what step are you now?
So, at what step are you now?
Customer Reply
It was easy enough now. I've just had to do similar with Netflix as I accidently deleted some apps on the TV so will have to do the same for You Tube, BBC and ITV stuff etc. Hopefully, these should easyso I think that would be all for now and thanks for your assistance.
Great job, *****!
Please, let me know if you have any additional questions! I'll be happy to help you :)
I am so pleased to see your issue got resolved!
Please, let me know if you have any additional questions! I'll be happy to help you :)
I am so pleased to see your issue got resolved!
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