Updated: March 26, 2023
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by Judi Perez
Tech Expert & Writer
589 resolved issues

I am wondering why I can't purchase anything on ebay

is there something wrong with my account or my credit card I can't seem to be able to purchase anything

Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?

Customer Replay


Nice to meet you, *****!
What error are you getting? Is payment not going through?

Customer Replay


From time to time, eBay may place a buying limit or restriction on an account. This is to encourage responsible buying, and to keep their marketplace safe for buyers and sellers.


A buying limit means you won't be able to buy any more items until you complete your current purchases and orders.
If your buying activities have been limited, it may be because:
You're new to the site, and are making a lot of purchases or buying expensive items
You've suddenly and significantly increased your bidding or buying activity
You have an excessive number of unpaid items or canceled orders because you didn't pay on your account
You're the highest bidder on a number of auctions, but haven't paid for any items yet
The best way to avoid buyer restrictions is to familiarize yourself with eBay's buying policies: https://www.ebay.com/help/policies/rules-policies-buyers/rules-policies-buyers?id=4206
If your buying activities have been limited, eBay will send you an email explaining why, and what you need to do to have the limits removed. For example, they may need you to confirm that you're completing purchases that you've bid on or they may need to verify your identity.
Buying limits are very rarely applied, but these tips can help you avoid them:
Only bid on or buy items you plan to pay for
Pay for items as soon as possible
Improve your feedback profile by paying promptly and leaving feedback for sellers
Verify your identity by adding a credit card as a payment method to your account

Customer Replay

Alright I understand now what I have done and yes I was trying to purchase to much at one it all been my fault

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Please check if you have received an email from eBay with instructions how to lift the limits off.

Customer Replay

So I guess that I am not going to be able to purchase anything anymore on ebay

Please read my instructions one more time

Customer Replay

We're would I look for it on my phone

your mailbox connected to your ebay account
it may be in the spam folder

Customer Replay

Alright I will go and look for it

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Take your time

Customer Replay

Thank you so much you have been a very big help for me understanding this process and what was going on

Also you may check for the message in http://mesg.ebay.com/mesgweb/ViewMessages/0 on eBay directly
You are most welcome, *****
Do you have any additional questions I can help you with?

Customer Replay

No you have been a very big help to me understanding what was going on and how to correct it thanks

We are glad that you have resolved your issue using Howly!

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