Hello, thank you for using Howly.
What troubleshooting have you done so far?
Just what it said to do
Not sure what i can do
No worries, let`s see what I can provide you with.
Also, is it your first time using the Oculus Quest or you have used it previously?
first time
Got you.
Do you have Oculus application intsalled on your phone?
yes
Perfect.
Here are the instructions:
did that
Still no success, correct?
headset not found
Have you tried resetting both of your devices?
no
Let`s try to reset both your iPhone and the headset as well.
To do that please follow these steps: press and hold the power button for a few seconds and then Tap Restart. You can also choose to Power off and then manually power on the device.
done
Okay, kindly try pairing the devices one more time.
Headset not found
Let`s try to check the Oculus app, maybe some bugs on the app itself.
Kindly do the following:
Android not I phone
In that case, try doing the following:
No clear data, there is an "uninstall"
Try uninstalling it and then install it back in a few minutes.
paired
thank you
Is there anything else I can do for you today?
im good, thanks
Thank you for chatting with us today and rating my performance as good!
We are available 24/7, you can refer your questions anytime. Have a nice one!
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