Updated: March 11, 2023
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by Chris Wolker
Tech Expert & Writer
1013 resolved issues
Verified Expert in:
Smartphones, Tablets, Gadgets, Apps

I am trying to pair my Quest 2 with either my phone or pc and having no luck

Hello, thank you for using Howly.
What troubleshooting have you done so far?

Customer Replay

Just what it said to do
Not sure what i can do

No worries, let`s see what I can provide you with.
Also, is it your first time using the Oculus Quest or you have used it previously?


Customer Replay

first time

Got you.
Do you have Oculus application intsalled on your phone?

Customer Replay


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Here are the instructions:

  1. Kindly open the mobile app.
  2. Once you have opened the Oculus app, continue the setup process. This involves the following steps:
    - Sign in
    - Set up a VR profile
    - Choose your preferences and privacy settings
    - Create a Meta Store PIN
    - Add your payment information
  3. After completing these steps, use your app to find and select your headset. This will then pair your headset with the mobile app.
Customer Replay

did that

Still no success, correct?

Customer Replay

headset not found

Have you tried resetting both of your devices?

Customer Replay


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Let`s try to reset both your iPhone and the headset as well.
To do that please follow these steps: press and hold the power button for a few seconds and then Tap Restart. You can also choose to Power off and then manually power on the device.

Customer Replay


Okay, kindly try pairing the devices one more time.

Customer Replay

Headset not found

Let`s try to check the Oculus app, maybe some bugs on the app itself.
Kindly do the following:

  1. On your iPhone navigate to Settings > General > iPhone Storage.
  2. Find Meta Quest.
  3. Tap on Offload App.
  4. Hit Reinstall App afterward.
Customer Replay

Android not I phone

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In that case, try doing the following:

  1. Launch the Settings app on your phone.
  2. Tap the Apps option.
  3. Depending on your phone model, you might need to click on an additional option called Manage Apps.
    You should see a list of apps when you click it.
  4. Search for Meta Quest and tap on it.
  5. Tap on Clear Data at the bottom of the screen and confirm it.
Customer Replay

No clear data, there is an "uninstall"

Try uninstalling it and then install it back in a few minutes.

Customer Replay

thank you

Is there anything else I can do for you today?

Customer Replay

im good, thanks

Thank you for chatting with us today and rating my performance as good!
We are available 24/7, you can refer your questions anytime. Have a nice one!

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