If your remote is not working:
Hello, thank you for using Howly. Iβll be happy to help you out! May I ask your name?
*****
Nice to meet you, *****!
Could you please tell me what Roku device you are currently using
Roku onn
tv
Got it, thank you!
My remote is broken
I see. What is exactly wrong with your remote? Did you try changing the batteries?
I'm not sure but its not responding for my tv
I see. Hold on.
okay
Could you please remove the batteries and then put them back in?
okay
π
not working still
I see. Do you have other batteries?
no
I see.
Do a Google search for "Chrome apps," and the Chrome Web Store should come right up as the first result.
Once you're in the Chrome app store, search for "Remoku." The first and only result is the one you're looking for.
Please let me know when you're done with that.
okay
π
its not letting access chrome apps
Would you be so kind to tell me more about that issue?
I put it in google I clicked on the first thing it shows and it goes to chrome web store and just says customize and personalize
Please open this link - https://chrome.google.com/webstore/category/extensions?hl=uk
ok
Thanks.
I did it
Do you see a search field on the upper left part of your screen?
yes
Please search for "Remoku." The first and only result is the one you're looking for.
okay
Great.
I did it
Ok. Select Add to Chrome to add it to Chrome.
okay
π
I added it
Got it. Open Remoku via the icon in the upper right of your Chrome window. The virtual remote will pop open.
Okay I see it
Across the top, you'll see your menu for the app. Select Settings. The top box of the settings menu contains all the tools for connecting to your Roku.
okay
It says its not the right ip address
The first two lines are what you need.
Please check them.
In the first line, make the IP address pattern match your network.
You can check your Ip here - https://whatismyipaddress.com/
okay so I put the ip address in the first two line in the settings part of the virtual remote?
Yes.
You need to put your Ip into the first line, *****.
okay I did it
Got it. You should see a button now that you need to press to see your Roku IP.
Just make sure to put the amount of Roku devices on the second line.
Do I put the ip adress where it says my network?
Yes.
Its not working
What do you mean? Did you put your Ip address into the first line and the amount of your Roku services into the second one?
nvm Im sorry its working
Ok. Do you see your Roku IP?
yes my remote is connecting again
thank you
You are welcome :)
Does your remote control work?
yes
Ok. Did you solve the issue?
yes
I am so pleased to see your issue got resolved :)
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