Updated: May 30, 2023
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by Anton Hrytsaienko
Tech Expert & Writer
619 resolved issues
Verified Expert in:
Tablets, Apps, Windows issues

I am starting my oculus quest 2 and my stationary boundry nor my room scale is working

How do I fix the problem. Its on startup

Short summary:

  • Hold the power and volume button on your headset down simultaneously until the boot screen loads on your headset.
  • Use the volume buttons on your headset to highlight Factory Reset and press the power button.
  • Use the volume buttons on your headset to highlight Yes and press the power button.

Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?

Customer Replay

*****

Nice to meet you, *****!
What troubleshooting have you done so far with Oculus quest 2?

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Customer Replay


Switched rooms.
Didnt seem to help

Customer Replay

Always worked in my bedroom

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Ok, thank you for letting me know your troubleshooting steps

Customer Replay

How do I turn it on without the boundry setup

Let's set up a room-scale boundary!
How to set up a room-scale boundary

  1. Press the home button on your Oculus Touch Controller.
  2. Point your controller at Roomscale and pull the trigger.
Customer Replay

I did that. Didnt work
Neither worked
Rooms calendar or stationary

Customer Replay

Room scale
It keeps saying return to play area

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Let's try these steps!

  1. Guardian not found >> create 'room-scale' boundary guardian >> follow the steps to create a new boundary. (everything working as expected.)
  2. Switch off the oculus and move upstairs/rooms
  3. Switch back on oculus >> shows 'you have left boundary' >> 'return or recreate' (you should be able to still see pre-existing boundary downstairs/other room)
  4. Now you try selecting 'stationary' >> 'confirm stationary' (but will keep saying 'return to boundary' because you are now on a different floor level and auto fails)
  5. So create new again >> switch to room-scale (option under 'cancel'/'confirm')
Customer Replay

It keeps doing the same. It won't let me get past either and goes back to return to play area
Is there a way to hard boot it back to fix it

Customer Replay

Ok how

Top answer

Please, follow the provided steps

  • Hold the power and volume button on your headset down simultaneously until the boot screen loads on your headset.
  • Use the volume buttons on your headset to highlight Factory Reset and press the power button.
  • Use the volume buttons on your headset to highlight Yes and press the power button.
Customer Replay

Ok

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Keep me posted, thanks

Customer Replay

Ok resetting now

Got it, thank you
After that, you need to sign in again to your account and try to set up the devices as previously you did

Customer Replay

K

I'll be here in case you will need any additional help, Rob

Customer Replay

Now it won't let me past the setup

Does it give you any error messages?

Customer Replay

It says press the meta quest button
No
Its locked in on the device setup complete

Customer Replay

I just got through it

Great! Keep going then, please

Customer Replay

Ok
I think I have it back. Thank you

No problem!
So let's continue with the stationary boundary, yes?
Thank you!

Customer Replay

Thank you again

I’m glad I was able to get that sorted out for you. Before you go, is there anything else I can assist you with today?

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Comments

2 comments
EternalMercenary
May 31, 2023
I haven't come across any specific updates targeting the tracking problems, but Oculus periodically releases software updates that include performance improvements and bug fixes.
StealthWhisper
May 25, 2023
Are there any known software updates or firmware fixes that address the tracking issues on the Oculus quest2?

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