Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?
Customer Reply
*****
Nice to meet you, *****!
What troubleshooting have you done so far with Oculus quest 2?
What troubleshooting have you done so far with Oculus quest 2?
Customer Reply
Switched rooms.
Didnt seem to help
Didnt seem to help
I see
Customer Reply
Always worked in my bedroom
Ok, thank you for letting me know your troubleshooting steps
Customer Reply
How do I turn it on without the boundry setup
Let's set up a room-scale boundary!
How to set up a room-scale boundary
1. Press the home button on your Oculus Touch Controller.
2. Point your controller at Roomscale and pull the trigger.
How to set up a room-scale boundary
1. Press the home button on your Oculus Touch Controller.
2. Point your controller at Roomscale and pull the trigger.
Customer Reply
I did that. Didnt work
Neither worked
Rooms calendar or stationary
Neither worked
Rooms calendar or stationary
I see
Customer Reply
Room scale
It keeps saying return to play area
It keeps saying return to play area
Let's try these steps!
1. Guardian not found >> create 'room-scale' boundary guardian >> follow the steps to create a new boundary. (everything working as expected.)
2. Switch off the oculus and move upstairs/rooms
3. Switch back on oculus >> shows 'you have left boundary' >> 'return or recreate' (you should be able to still see pre-existing boundary downstairs/other room).
4. Now you try selecting 'stationary' >> 'confirm stationary' (but will keep saying 'return to boundary' because you are now on a different floor level and auto fails)
5. So create new again >> switch to room-scale (option under 'cancel'/'confirm')
1. Guardian not found >> create 'room-scale' boundary guardian >> follow the steps to create a new boundary. (everything working as expected.)
2. Switch off the oculus and move upstairs/rooms
3. Switch back on oculus >> shows 'you have left boundary' >> 'return or recreate' (you should be able to still see pre-existing boundary downstairs/other room).
4. Now you try selecting 'stationary' >> 'confirm stationary' (but will keep saying 'return to boundary' because you are now on a different floor level and auto fails)
5. So create new again >> switch to room-scale (option under 'cancel'/'confirm')
Customer Reply
It keeps doing the same. It won't let me get past either and goes back to return to play area
Is there a way to hard boot it back to fix it
Is there a way to hard boot it back to fix it
Sure
Customer Reply
Ok how
Please, follow the provided steps
Hold the power and volume button on your headset down simultaneously until the boot screen loads on your headset. Use the volume buttons on your headset to highlight Factory Reset and press the power button. Use the volume buttons on your headset to highlight Yes and press the power button.
Hold the power and volume button on your headset down simultaneously until the boot screen loads on your headset. Use the volume buttons on your headset to highlight Factory Reset and press the power button. Use the volume buttons on your headset to highlight Yes and press the power button.
Customer Reply
Ok
Keep me posted, thanks
Customer Reply
Ok resetting now
Got it, thank you
After that, you need to sign in again to your account and try to set up the devices as previously you did
After that, you need to sign in again to your account and try to set up the devices as previously you did
Customer Reply
K
I'll be here in case you will need any additional help, Rob
Customer Reply
Now it won't let me past the setup
Does it give you any error messages?
Customer Reply
It says press the meta quest button
No
Its locked in on the device setup complete
No
Its locked in on the device setup complete
I see
Customer Reply
I just got through it
Great! Keep going then, please
Customer Reply
Ok
I think I have it back. Thank you
I think I have it back. Thank you
No problem!
So let's continue with the stationary boundary, yes?
Thank you!
So let's continue with the stationary boundary, yes?
Thank you!
Customer Reply
Thank you again
I’m glad I was able to get that sorted out for you. Before you go, is there anything else I can assist you with today?
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