Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?
Customer Reply
*****
Nice to meet you, *****!
So you can't get into your AOL account, right?
So you can't get into your AOL account, right?
Customer Reply
right
Okay
What is the problem with resetting the password?
What is the problem with resetting the password?
Customer Reply
Forgot password is not allowing me to do anything.
What do you see while clicking on it?
Customer Reply
Nothing, it just keeps going back to forgot password.
Are you trying to do it with your phone or computer?
Customer Reply
I've probably reset it too many times.
computer the phone stays signed in
computer the phone stays signed in
Okay, got it
Could you specify, please, do you have an Apple or Android phone?
Could you specify, please, do you have an Apple or Android phone?
Customer Reply
Apple, which like I said stays logged in with 27,000 pieces of mail. I am trying to login to my laptop and chrome book. It will not let me.
Yes, I see
Customer Reply
They are both Acers
The best option to recover access to your account on your laptop is to change the password with your phone. To do it, please, follow these steps:
1. With the app open to your mail, select the menu button in the upper-left corner.
2. Choose Settings & privacy.
3. Select Manage accounts at the top.
4. Tap Account Info next to the account for which you want the password changed.
5. Select Security Settings.
- You may need to enter your phone password or otherwise authenticate to continue.
6. Choose Change password.
7. Enter a new password and then tap Continue.
And then you can sign in to your account on the laptop using the new password
1. With the app open to your mail, select the menu button in the upper-left corner.
2. Choose Settings & privacy.
3. Select Manage accounts at the top.
4. Tap Account Info next to the account for which you want the password changed.
5. Select Security Settings.
- You may need to enter your phone password or otherwise authenticate to continue.
6. Choose Change password.
7. Enter a new password and then tap Continue.
And then you can sign in to your account on the laptop using the new password
Customer Reply
I don't have manage accounts
Are you using the AOL app on your phone?
Customer Reply
no, sorry
In what app do you have access to your AOL account on the phone?
Customer Reply
got it, let me try my chromebook
Do you have your account signed in there?
Customer Reply
I was trying to sign in but it wanted me to create an account. It put my aol. account name in there, but then went to the screen that wanted to know if I'm a robot. I guess I've screwed up one too many times.
Let`s get back to changing the password through your phone, please
Specify, please, in what app you have access to your AOL account on the phone
Specify, please, in what app you have access to your AOL account on the phone
Customer Reply
I changed it.
the aol aqpp
the aol aqpp
Oh, okay
And you still cannot sign in with the new password on your laptop?
And you still cannot sign in with the new password on your laptop?
Customer Reply
It let me in , it wanted to know if I were a robot then let me in. Thanks
Oh, great!
Do you have any additional questions I can help you with?
Do you have any additional questions I can help you with?
Customer Reply
No sir you've been great
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