Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?
*****
Nice to meet you, *****!
So you can't get into your AOL account, right?
right
Okay
What is the problem with resetting the password?
Forgot password is not allowing me to do anything.
What do you see while clicking on it?
Nothing, it just keeps going back to forgot password.
Are you trying to do it with your phone or computer?
I've probably reset it too many times.
computer the phone stays signed in
Okay, got it
Could you specify, please, do you have an Apple or Android phone?
Apple, which like I said stays logged in with 27,000 pieces of mail. I am trying to login to my laptop and chrome book. It will not let me.
Yes, I see
They are both Acers
The best option to recover access to your account on your laptop is to change the password with your phone. To do it, please, follow these steps:
And then you can sign in to your account on the laptop using the new password
I don't have manage accounts
Are you using the AOL app on your phone?
no, sorry
In what app do you have access to your AOL account on the phone?
got it, let me try my chromebook
Do you have your account signed in there?
I was trying to sign in but it wanted me to create an account. It put my aol. account name in there, but then went to the screen that wanted to know if I'm a robot. I guess I've screwed up one too many times.
Let`s get back to changing the password through your phone, please
Specify, please, in what app you have access to your AOL account on the phone
I changed it.
the aol aqpp
Oh, okay
And you still cannot sign in with the new password on your laptop?
It let me in , it wanted to know if I were a robot then let me in. Thanks
Oh, great!
Do you have any additional questions I can help you with?
No sir you've been great
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