Updated: March 16, 2023
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by Chris Wolker
Tech Expert & Writer
1013 resolved issues
Verified Expert in:
Smartphones, Tablets, Gadgets, Apps

I am having trouble with my password aol

Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?

Customer Replay


Nice to meet you, *****!
So you can't get into your AOL account, right?


Customer Replay


What is the problem with resetting the password?

Customer Replay

Forgot password is not allowing me to do anything.

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What do you see while clicking on it?

Customer Replay

Nothing, it just keeps going back to forgot password.

Are you trying to do it with your phone or computer?

Customer Replay

I've probably reset it too many times.
computer the phone stays signed in

Okay, got it
Could you specify, please, do you have an Apple or Android phone?

Customer Replay

Apple, which like I said stays logged in with 27,000 pieces of mail. I am trying to login to my laptop and chrome book. It will not let me.

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Yes, I see

Customer Replay

They are both Acers

The best option to recover access to your account on your laptop is to change the password with your phone. To do it, please, follow these steps:

  1. With the app open to your mail, select the menu button in the upper-left corner.
  2. Choose Settings & privacy.

  3. Select Manage accounts at the top.

  4. Tap Account Info next to the account for which you want the password changed.

  5. Select Security Settings.- You may need to enter your phone password or otherwise authenticate to continue.
  6. Choose Change password.
  7. Enter a new password and then tap Continue.

And then you can sign in to your account on the laptop using the new password

Customer Replay

I don't have manage accounts

Are you using the AOL app on your phone?

Customer Replay

no, sorry

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In what app do you have access to your AOL account on the phone?

Customer Replay

got it, let me try my chromebook

Do you have your account signed in there?

Customer Replay

I was trying to sign in but it wanted me to create an account. It put my aol. account name in there, but then went to the screen that wanted to know if I'm a robot. I guess I've screwed up one too many times.

Let`s get back to changing the password through your phone, please
Specify, please, in what app you have access to your AOL account on the phone

Customer Replay

I changed it.
the aol aqpp

Oh, okay
And you still cannot sign in with the new password on your laptop?

Customer Replay

It let me in , it wanted to know if I were a robot then let me in. Thanks

Oh, great!
Do you have any additional questions I can help you with?

Customer Replay

No sir you've been great

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