Hello, thank you for using Howly.
Can you please specify the model of your Samsung TV?
It should be located at the back of the TV set, or underneath it.
Un40mu6290f
What troubleshooting have you done so far?
I did everything my tv said, and nothing
Okay, we can start from the beginning
ok
On the Network Status screen, you will be able to see the connection status of the TV, router, and Internet. Blue dots mean a connection and a red X means no connection
Do you see Red X?
Where
Please follow the next steps:
I can't find it
Ok hold on I found it
It is asking for password
for my internet
I am not sure where that is
Internet password is your Wifi password, do you know it?
is it the password for the internet
i think so
Yes, if you know your Wifi password - try to enter it there, please. Let me know how it goes
ok
It is a done deal !!!! Thank You
So it's now solved, *****?
Yes Thank You
I am glad you were able to do that! It was my pleasure to assist!
Do you have any additional questions I can help you with at the moment?
no
I am so pleased to see your issue got resolved!
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