Updated: April 12, 2023
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by Mia Green
Tech Expert & Writer
612 resolved issues

I am having trouble connecting to the Internet on my Samsung tv

Hello, thank you for using Howly.
Can you please specify the model of your Samsung TV?
It should be located at the back of the TV set, or underneath it.

Customer Replay



What troubleshooting have you done so far?

Customer Replay

I did everything my tv said, and nothing

Okay, we can start from the beginning

Customer Replay


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On the Network Status screen, you will be able to see the connection status of the TV, router, and Internet. Blue dots mean a connection and a red X means no connection
Do you see Red X?

Customer Replay


Top answer

Please follow the next steps:

  1. Please click the HOME button on your TV remote. Navigate to Settings and
    select it using your remote.
  2. Select Network in the General menu.
  3. Select Network Status.
Customer Replay

I can't find it
Ok hold on I found it
It is asking for password
for my internet
I am not sure where that is

Internet password is your Wifi password, do you know it?

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is it the password for the internet
i think so

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Yes, if you know your Wifi password - try to enter it there, please. Let me know how it goes

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It is a done deal !!!! Thank You

So it's now solved, *****?

Customer Replay

Yes Thank You

I am glad you were able to do that! It was my pleasure to assist!
Do you have any additional questions I can help you with at the moment?

Customer Replay


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I am so pleased to see your issue got resolved!

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