Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?
Customer Reply
*****
Nice to meet you, *****!
What troubleshooting have you done so far?
What troubleshooting have you done so far?
Customer Reply
None
Tell me please ,do you have green leaf icon on your Nest screen?
Customer Reply
If temp is set to 65 degrees or lower
Oops 64 degrees
Oops 64 degrees
Sorry, why did you mention that?
Oh, you mean you have green leaf when it is at 64.
Right?
Oh, you mean you have green leaf when it is at 64.
Right?
Customer Reply
Correcting a typing mistake
Yes
Yes
Got it.
1. Press your thermostat’s ring to open the Quick View menu.
2. Choose Settings Nest settings icon.
3. Turn the ring to Nest app and press the ring to select it.
4. Select Get Entry Key to retrieve a unique entry key. Follow the next steps below to use your Nest app to add your thermostat to your account.
Tell me please, did you try steps above or you did not?
1. Press your thermostat’s ring to open the Quick View menu.
2. Choose Settings Nest settings icon.
3. Turn the ring to Nest app and press the ring to select it.
4. Select Get Entry Key to retrieve a unique entry key. Follow the next steps below to use your Nest app to add your thermostat to your account.
Tell me please, did you try steps above or you did not?
Customer Reply
When intouch settings icon it goes back to main screen
Understood.
Do you know how to turn thermmostat off?
Do you know how to turn thermmostat off?
Customer Reply
No
1. Press your thermostat’s display to view the Quick View menu.
2. Turn the ring to Thermostat heat icon, then press to select.
3. Turn the ring to highlight Off, then press to select.
Can you please try that?
2. Turn the ring to Thermostat heat icon, then press to select.
3. Turn the ring to highlight Off, then press to select.
Can you please try that?
Customer Reply
It goes back to temp screen when I press heat icon
Try please Press and hold the touch bar until “Turn off” appears on the screen.
Did it show you Turn off?
Did it show you Turn off?
Customer Reply
Ok
Do you mean you have not tried that yet?
Customer Reply
I goofed and it is restarting
Got it.
After it will turn on try please again to open Settings
After it will turn on try please again to open Settings
Customer Reply
OK I'm at settings
Select Get Entry Key to retrieve a unique entry key. Follow the next steps below to use your Nest app to add your thermostat to your account.
Use that key in the app, please.
Use that key in the app, please.
Customer Reply
Settings gives me only Home/away assist. I can't go any further. Says disconnected to internet
OK I have several options now
OK I have several options now
Do you see Get Entry Key ?
Customer Reply
It is asking for an 8 digit code. The key that appears is a 6 digit code
Asks for a 7 digit code
Asks for a 7 digit code
Try please enter as many as it will fit in.
Customer Reply
I need 1 more digit. I have 6 it needs 7
Try please close the key, and open it again.
in Nest I mean
in Nest I mean
Customer Reply
Looks like I'm all set. Good bye
Is there anything else I can do for you today?
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