Updated: March 19, 2023
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by Mykola Diakun
Tech Expert & Writer
689 resolved issues

I accidentally Uninstalled my Nest thermostat on my phone

Now when I try to reconnect, it asks for a code. I am unable to get that code to appear on the thermostat screen. Help please

Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?

Customer Replay


Nice to meet you, *****!
What troubleshooting have you done so far?

Customer Replay


Tell me please ,do you have green leaf icon on your Nest screen?


Customer Replay

If temp is set to 65 degrees or lower
Oops 64 degrees

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Sorry, why did you mention that?
Oh, you mean you have green leaf when it is at 64.

Customer Replay

Correcting a typing mistake

Got it.

  1. Press your thermostat’s ring to open the Quick View menu.
  2. Choose Settings Nest settings icon.
  3. Turn the ring to Nest app and press the ring to select it.
  4. Select Get Entry Key to retrieve a unique entry key. Follow the next steps below to use your Nest app to add your thermostat to your account.

Tell me please, did you try steps above or you did not?

Customer Replay

When intouch settings icon it goes back to main screen

Do you know how to turn thermmostat off?

Customer Replay


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  1. Press your thermostat’s display to view the Quick View menu.
  2. Turn the ring to Thermostat heat icon, then press to select.
  3. Turn the ring to highlight Off, then press to select.

Can you please try that?

Customer Replay

It goes back to temp screen when I press heat icon

Try please Press and hold the touch bar until “Turn off” appears on the screen.
Did it show you Turn off?

Customer Replay


Do you mean you have not tried that yet?

Customer Replay

I goofed and it is restarting

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Got it.
After it will turn on try please again to open Settings

Customer Replay

OK I'm at settings

Select Get Entry Key to retrieve a unique entry key. Follow the next steps below to use your Nest app to add your thermostat to your account.
Use that key in the app, please.

Customer Replay

Settings gives me only Home/away assist. I can't go any further. Says disconnected to internet
OK I have several options now

Do you see Get Entry Key ?

Customer Replay

It is asking for an 8 digit code. The key that appears is a 6 digit code
Asks for a 7 digit code

Try please enter as many as it will fit in.

Customer Replay

I need 1 more digit. I have 6 it needs 7

Try please close the key, and open it again.
in Nest I mean

Customer Replay

Looks like I'm all set. Good bye

Is there anything else I can do for you today?

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