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*****
Nice to meet you, *****!
What troubleshooting have you done so far?
None
Tell me please ,do you have green leaf icon on your Nest screen?
If temp is set to 65 degrees or lower
Oops 64 degrees
Sorry, why did you mention that?
Oh, you mean you have green leaf when it is at 64.
Right?
Correcting a typing mistake
Yes
Got it.
Tell me please, did you try steps above or you did not?
When intouch settings icon it goes back to main screen
Understood.
Do you know how to turn thermmostat off?
No
Can you please try that?
It goes back to temp screen when I press heat icon
Try please Press and hold the touch bar until “Turn off” appears on the screen.
Did it show you Turn off?
Ok
Do you mean you have not tried that yet?
I goofed and it is restarting
Got it.
After it will turn on try please again to open Settings
OK I'm at settings
Select Get Entry Key to retrieve a unique entry key. Follow the next steps below to use your Nest app to add your thermostat to your account.
Use that key in the app, please.
Settings gives me only Home/away assist. I can't go any further. Says disconnected to internet
OK I have several options now
Do you see Get Entry Key ?
It is asking for an 8 digit code. The key that appears is a 6 digit code
Asks for a 7 digit code
Try please enter as many as it will fit in.
I need 1 more digit. I have 6 it needs 7
Try please close the key, and open it again.
in Nest I mean
Looks like I'm all set. Good bye
Is there anything else I can do for you today?
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