Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?
Customer Reply
*****
Nice to meet you, *****!
What do you mean by unlock?
Are there any issues with opening the microwave door?
What do you mean by unlock?
Are there any issues with opening the microwave door?
Customer Reply
it says it’s locked
Can you, please, send me a picture?
To attach your photo to our chat, you need to press the paper clip button in the lower right corner of the chat window. Then you have to choose an image and confirm sending.
To attach your photo to our chat, you need to press the paper clip button in the lower right corner of the chat window. Then you have to choose an image and confirm sending.
Customer Reply
Visitor uploaded: image.jpg
Type: image/jpeg
Size: 2517648
Type: image/jpeg
Size: 2517648
Thank you!
Can you, please, send me the photo of a message that says that the microwave is locked?
Tell me the model of your microwave, please.
Can you, please, send me the photo of a message that says that the microwave is locked?
Tell me the model of your microwave, please.
Customer Reply
Visitor uploaded: image.jpg
Type: image/jpeg
Size: 2558771
He sensor
ge
Type: image/jpeg
Size: 2558771
He sensor
ge
Thank you.
It can be a child lock-out feature.
It can be a child lock-out feature.
Customer Reply
no I accidentally pressed lock setting and I can’t get it off
Got it
Do you know the exact model? The instructions on how to turn off lock settings can differ.
Do you know the exact model? The instructions on how to turn off lock settings can differ.
Customer Reply
not sure
I see.
Press the ‘Off/Clear’ button on the touch panel to cancel any currently active process.
This will simply cause the microwave to undergo a soft reset. You’ll notice the timer stop, and the internal clock will appear on the microwave again.
Tell me if it helps.
Press the ‘Off/Clear’ button on the touch panel to cancel any currently active process.
This will simply cause the microwave to undergo a soft reset. You’ll notice the timer stop, and the internal clock will appear on the microwave again.
Tell me if it helps.
Customer Reply
did not help
Got it.
Did you just press it once or did you press and hold it?
Did you just press it once or did you press and hold it?
Customer Reply
what should I press
On/Off button again, but this time, please, press it for 3 seconds and then release the button.
Customer Reply
nothing
Got it.
Please, press and hold the "5" and "7" simultaneously for three seconds.
Please, press and hold the "5" and "7" simultaneously for three seconds.
Customer Reply
Nothing
Got it.
Customer Reply
should I try settings and cancel at the same time
Can you, please, try holding Lock Control for 3 seconds?
Customer Reply
nothing
Okay, please, try Cancel.
Customer Reply
No
I cannot help because I do not know the exact model of your device, *****.
As I said before, the instructions vary from device to a device.
As I said before, the instructions vary from device to a device.
Customer Reply
ok
You can check your microwave model here:
Inside the microwave, on the left side wall.
Bottom of over-the-range microwaves, usually near the back.
On the back.
Try looking for it on the back of your microwave, please.
Inside the microwave, on the left side wall.
Bottom of over-the-range microwaves, usually near the back.
On the back.
Try looking for it on the back of your microwave, please.
Customer Reply
model jvm71955k655
Good job, thank you!
Customer Reply
serial *****
Noted.
Okay, try pressing the On/Off button again for 3 seconds, but this time, after you are done unplug the microwave and plug it back in.
Okay, try pressing the On/Off button again for 3 seconds, but this time, after you are done unplug the microwave and plug it back in.
Customer Reply
It’s in the wall
It's built in?
Customer Reply
yes
Noted.
To lock or unlock the controls, press and hold Set Clock for about three seconds.
To lock or unlock the controls, press and hold Set Clock for about three seconds.
Customer Reply
h
That’s it thanks
That’s it thanks
Did it work?
Customer Reply
how do I set clock now
it worked thanks
it worked thanks
Press the CLOCK or SET CLOCK pad.
Enter the time of day.
On some models only. Select AM or PM.
Press the START or CLOCK / SET CLOCK pad.
Enter the time of day.
On some models only. Select AM or PM.
Press the START or CLOCK / SET CLOCK pad.
Customer Reply
ok done thanks
Great!
I’m glad I was able to get that sorted out for you. Is there anything else I can assist you with today?
I’m glad I was able to get that sorted out for you. Is there anything else I can assist you with today?
Customer Reply
no thank you again
You are welcome, *****!
Please feel free to contact us at any time. We'll be happy to help you.
Please feel free to contact us at any time. We'll be happy to help you.
Customer Reply
good
Bye!
Customer Reply
Bye
❤️
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