Updated: March 25, 2023
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by Mia Green
Tech Expert & Writer
612 resolved issues

How do I unlock microwave

Hello, thank you for using Howly. I’ll be happy to help you out! May I ask your name?

Customer Replay

*****

Nice to meet you, *****!
What do you mean by unlock?
Are there any issues with opening the microwave door?

Customer Replay

it says it’s locked

Can you, please, send me a picture?
To attach your photo to our chat, you need to press the paper clip button in the lower right corner of the chat window. Then you have to choose an image and confirm sending.

Customer Replay

Visitor uploaded: image.jpg
Type: image/jpeg
Size: 2517648

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Thank you!
Can you, please, send me the photo of a message that says that the microwave is locked?
Tell me the model of your microwave, please.

Customer Replay

Visitor uploaded: image.jpg
Type: image/jpeg
Size: 2558771
He sensor
ge

Thank you.
It can be a child lock-out feature.

Customer Replay

no I accidentally pressed lock setting and I can’t get it off

Got it
Do you know the exact model? The instructions on how to turn off lock settings can differ.

Customer Replay

not sure

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I see.
Press the ‘Off/Clear’ button on the touch panel to cancel any currently active process.
This will simply cause the microwave to undergo a soft reset. You’ll notice the timer stop, and the internal clock will appear on the microwave again.
Tell me if it helps.

Customer Replay

did not help

Got it.
Did you just press it once or did you press and hold it?

Customer Replay

what should I press

On/Off button again, but this time, please, press it for 3 seconds and then release the button.

Customer Replay

nothing

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Got it.
Please, press and hold the "5" and "7" simultaneously for three seconds.

Customer Replay

Nothing

Got it.

Customer Replay

should I try settings and cancel at the same time

Can you, please, try holding Lock Control for 3 seconds?

Customer Replay

nothing

Okay, please, try Cancel.

Customer Replay

No

I cannot help because I do not know the exact model of your device, *****.
As I said before, the instructions vary from device to a device.

Customer Replay

ok

You can check your microwave model here:
Inside the microwave, on the left side wall.
Bottom of over-the-range microwaves, usually near the back.
On the back.
Try looking for it on the back of your microwave, please.

Customer Replay

model jvm71955k655

image


Good job, thank you!

Customer Replay

serial *****

Noted.
Okay, try pressing the On/Off button again for 3 seconds, but this time, after you are done unplug the microwave and plug it back in.

Customer Replay

It’s in the wall

It's built in?

Customer Replay

yes

Noted.
To lock or unlock the controls, press and hold Set Clock for about three seconds.

Customer Replay

h
That’s it thanks

Did it work?

Customer Replay

how do I set clock now
it worked thanks

Press the CLOCK or SET CLOCK pad.
Enter the time of day.
On some models only. Select AM or PM.
Press the START or CLOCK / SET CLOCK pad.

Customer Replay

ok done thanks

Great!
I’m glad I was able to get that sorted out for you. Is there anything else I can assist you with today?

Customer Replay

no thank you again

You are welcome, *****!
Please feel free to contact us at any time. We'll be happy to help you.

Customer Replay

good

Customer Replay

Bye

❤️

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