Updated: May 04, 2023
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by Peter Davis
Tech Expert & Writer
817 resolved issues

How do I return an item from jjhouse

Hello, thank you for using Howly.
Have you already tried any ways to return it?

Customer Replay


Got it
Please, go to https://www.jjshouse.com/account/order_status.php and sign in to your account


Tell me when you are there and we will continue

Customer Replay

I’m there

Can you please follow the next instructions:
Find the order that you want to return on the "My Orders" page. Click where it reads "Return Request", then you’ll go to the page where you can submit your return request.

  1. Select the item that you want to return. Then click "NEXT".
  2. Select the reason and add photos for the return. Then click "NEXT".
  3. Select the method for your return. If your country is on the list on which we offer return labels, you can choose between "JJ’s House delivery service" and "Self-Sending". If your country is not on the list, "Self-Sending" would be the only option.
  4. On the last page, you can download the PDF file which contains your return
    label (if you choose "JJ’s House delivery service" as your return method), return form, and instructions for your return. Or you can input your email address and click "Send", then you'll be emailed the PDF file and detailed instructions for your return.

Please Note: If you received a wrong item/size or damaged/defective item, after selecting the corresponding reason and adding photos for the explanation, your request would be automatically forwarded to our customer service team and they’ll look into the issues and give you a satisfactory solution.
Please, follow the steps above and update me on the results.

Customer Replay

They have submitted a return request

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So everything was clear with the provided instruction?

Customer Replay

yes. Thank you

I’m glad I was able to get that sorted out for you. Before you go, is there anything else I can assist you with today?

Customer Replay


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