Hello, thank you for using Howly.
Have you already tried any ways to return it?
no
Got it
Please, go to https://www.jjshouse.com/account/order_status.php and sign in to your account
Tell me when you are there and we will continue
I’m there
Can you please follow the next instructions:
Find the order that you want to return on the "My Orders" page. Click where it reads "Return Request", then you’ll go to the page where you can submit your return request.
Please Note: If you received a wrong item/size or damaged/defective item, after selecting the corresponding reason and adding photos for the explanation, your request would be automatically forwarded to our customer service team and they’ll look into the issues and give you a satisfactory solution.
Please, follow the steps above and update me on the results.
They have submitted a return request
So everything was clear with the provided instruction?
yes. Thank you
I’m glad I was able to get that sorted out for you. Before you go, is there anything else I can assist you with today?
no
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