Updated: June 03, 2023
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by Judi Perez
Tech Expert & Writer
589 resolved issues

How do I join Prime

is amazon prime the same as prime video

Short summary:

To sign up for Amazon Prime Video:

  1. Click on the following link: https://www.amazon.co.uk/
  2. Follow the prompts to create an Amazon account. If you encounter an error message saying that the email address is already associated with an account, proceed with the following steps to reset your password.

To reset your password:

  1. Go to this page: https://www.amazon.com/gp/css/account/forgot-password/email.html
  2. Enter the email address or mobile phone number associated with your Amazon account and select "Continue."
  3. Follow the instructions to receive a One Time Password (OTP) via email or SMS, depending on the verification method you've chosen.
  4. Enter the OTP to authenticate your request.
  5. Reset your password following the prompts.

If you encounter any issues playing videos on Amazon Prime Video:

  1. Try accessing Amazon Prime Video using a different browser.
  2. Go to the following link: https://www.primevideo.com
  3. Click on "Start your free trial" to sign up for Amazon Prime Video.
  4. Select a different video to test if it plays successfully.

Hello, thank you for using Howly.
Prime Video is available as part of the Amazon Prime membership, but it is not necessarily included.


Customer Replay

Can I just get prime video? Is there a wider range of videos on amazon prime and will I get the Bosch series I am wanting to watch

Yes, Bosch series is on Amazon Prime Video.
Do you have an Amazon account already?
You will need it to sign up for Prime Video.

Customer Replay

No. thank you - I will sign up to Amazon prime if I can.

Okay, so you don't have an account, and want to sign up for Amazon Prime Video, right?

Customer Replay


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Please, click here: https://www.amazon.co.uk/
And proceed with signing up for an Amazon account.

Customer Replay

I tried to sign up on-line but they say I already have an account with this email address. I must have tried and failed before or forgotten the username and password

Top answer

Okay, no worries. I will help you in regaining access to your already existing account.
To reset your password:

  1. Go to this page https://www.amazon.com/gp/css/account/forgot-password/email.html
  2. When prompted, enter the email address or mobile phone number associated with your Amazon account and select Continue.
    Amazon will send you an email or SMS containing a One Time Password (depending on the verification method you've chosen) containing a One Time Password (OTP), to authenticate your request.
Customer Replay

I have tried changing the password but got a strange reply telling me that the website was not a valid site. I didn't enter a website!

Can you, please, try again, using my previous instructions?

Customer Replay

OK, now I am amazon's shopping site. How do I add Prime video?

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Please, click here: https://www.primevideo.com/
And then click on Start your free trial.

Customer Replay

It went to the prime website but when I selected a video to watch it said Video Unavailable - we are experiencing a problem playing this video.

Okay, please, try choosing another video to test it.

Customer Replay

same message on a different choice video

Okay, are you on your Mac at the moment?

Customer Replay


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Can you make a screenshot of the error message, and send it here, please?
To attach your screenshot to our chat, you need to press the paper clip button in the lower right corner of the chat window. Then you have to choose an image and confirm sending.

Customer Replay

Visitor uploaded: Screen-Shot.png
Type: image/png
Size: 190617

Do you have any other browsers except Chrome on your Mac?

Customer Replay

yes, Safari

Can you, please, try accessing Amazon Prime Videos from there, and playing some video?

Customer Replay

OK -IT WORKS!!!! Safari was a great idea -thanks heaps!

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