Updated: April 08, 2023
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by Mykola Hezhoian
Tech Expert & Writer
488 resolved issues

How do I go about reestablishing a weekly use of Zoom service again?

We still have an account number

Hello, thank you for using Howly.
Please, follow the instructions below to renew your Zoom subscription:

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  1. Sign in to the Zoom web portal. https://zoom.us/signin
  2. In the navigation menu, click Account Management, then Billing.
  3. Select the Current Plans tab.
  4. To the right of your plan, identify the NEXT INVOICE DATE, stating Expires on X date if the plan is not in a recurring billing cycle.
    Note: If your plan is in a recurring billing cycle, you won’t see an expiration date but the date of your next billing cycle.
Customer Replay

Im having a little difficulty. I have the zoom app which it keeps taking me to but i cant locate account management.

Have you signed in to your account?

Customer Replay

yes

Could you try to update your payment method?

Customer Replay

should i be on my app?

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You can do this in the web version also.

  • In the navigation menu, click Account Management, then
    Billing.
  • Click the Billing Information tab.
  • Scroll to the Payment Method section, then click Edit.
Customer Replay

I did find billing. it says we are currently on a basic plan.
what were we on when we paid monthly?

  • In the navigation panel, click Account Management, then Billing.
  • In the Current Plan tab, click Upgrade Account. In the box of the plan you want to purchase, click Upgrade.
Customer Replay

Sorry to be so clueless. How do I know what plan I should choose?

It's up to you.

Customer Replay

We want to do a zoom meeting every Wednesday evening for an hour.

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Then you can use a free Zoom plan if you want.

Customer Replay

Is it possible to find out what we used before?
Thank you so much for your patience

You're welcome!
I'd recommend using a Pro plan for your requirements.

Customer Replay

Okay. That looks good. When is the soonest we can start? and How do I get it started? I will also need instructions on how to coordinated a meeting.

Here are the instructions on how you can upgrade your current Zoom plan:

  1. Sign in to the Zoom web portal.
  2. In the navigation panel, click Account Management, then click Billing.
    https://www.zoom.us/billing
  3. On the Current Plan tab, click Upgrade Account.
  4. In the box of the plan you want to upgrade to, click Upgrade.
  5. Enter the number of licenses you need and select whether you would like to pay monthly or annually.
Customer Replay

Thank you. I did that. How many licenses do we need?

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With 5 Zoom licenses, you can have 5 licensed users on your account

Customer Replay

What part does a licensed user play? Do we need more than 1. Is this the person that organizes the meetings ?

Yes, this is the person that organizes the meetings.

Customer Replay

Do you suggest we need more than 1?

With 5 Zoom licenses, you can have 5 licensed users on your account. In addition to your Licensed users, you can add up to 9999 Basic users to your Zoom account.

Customer Replay

Meaning if I, as a licensed user, can't be at the meeting than another one can? Im having a hard time wrapping my brain around this.

You can have 1 or 2 and it should be enough for your requirements.

Customer Replay

OKay, great. Again, Im learning as I go. No one else would jump into figuring this out.

Sure, I understand.

Customer Replay

Thank you again sir. I guess Im done.

Is there anything else I can do for you today?

Customer Replay

No sir.

Thank you very much!
Please feel free to contact us at any time. We'll be happy to help you. Have a nice one!

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