Hello, thank you for using Howly.
Could I ask you to provide me with a model of the device that you used with Call Blocker?
KX-TGD633W
Is it a Panasonic phone?
YES
THERE IS NO LIGHT NEXT TO THE BUTTON
Could you tell me if you see this button?
YES
Great! Please, press and hold it down for a 5 seconds
THE SCREEN SAYS BLOCK A SINGLECALL
Let me ask you to press and hold it, please, ignore this message.
I HELD THE BUTTON TO THE COUNT OF 5 0R MORE
Only 5 sec, thank you
Could I ask you to check if you still hear this message about being out of memory?
HOW DO I DO THAT? WHEN A CALL COMES IN I HIT THE CALL BLOCK BUTTON AND THE MESSAGE COMES UP ON THE SCREEN.
Oh, I got you, *****. Then let us try one more way to be 100% sure, ok?
OK
Is everything clear with the provided instruction?
NO.NOT YET
What stage are you at?
IAM STARTING OVER AT #1
Could you tell me what you see after you tap on the "Callblock" button?
SINGLE NUMBER 150 ITEMS
Please, Press the arrow up ▲ or down ▼ button to see a list of options
You need to see "Block a single number" or "Block a range of numbers"
Do you see these options?
GROUP 1
Could you try to tap on each number and tell me what options you see?
BLOCK A SINGLE NUMBER
Please, press the arrow down button
Do you see an option to delete this number from blocked?
ERASE
Please, tap on this option
And you will clean your block list
BLOCK RANGE OF NUMBERS
Please, tap on the Erase option that you found before
Is this number disappeared from the block list after you tapped on the "Erase" option?
RANGE 0 ITEMS STORED
And now you have no number in the block list, am I right?
IT LOOKS LIKE I HAVE OTO ERASE THENM SINGLELY
You can choose the Block range of numbers and tap on the arrow down button
you will see an Erase option and you can clean them all in one tap.
SCREEN SAYS RANGE 0 ITEMS STORED
Great, *****! now your call blocker list is empty and clean. You can now use this function as you did before.
THANKS
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